BPO | TECHNICAL SUPPORT | L1| GRADUATES | B|E AND B|TECH | CALL

Job DescriptionWe Are Hiring For Customer Support Role Role With Leading ITES Company. (Immediate Joining to 30 Days)Role purpose:Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service RequestsRoles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SDAsks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End UserAttempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call ResolutionRoutes the enquiries to Resolver Groups as appropriateRe-routes misdirected callsEscalates tickets which have not been resolved by SD, in accordance with Customer escalation proceduresProvides status and updates on tickets to authorized usersReopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfactionMakes recommendations for updates to the KB databaseAdherence to policies and procedures, closure of open calls after resolution. Desired Candidate Profile1-5 Yrs of experience in Service Desk/International BPO/Technical SupportAble to handle Calls, Emails, Chats & Web tickets and should be willing to work in 247 shift environmentBasic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issuesExperience in PC Hardware configurationExperience supporting LANs, PC operating systems and desktop softwareExperience using a variety of PC software including Microsoft Office Suite,Knowledge and understanding of end user requirementsStrong customer service orientation Self-StarterGood listening skills & Ability to analyze and solve technical problemsStrong problem analysis, resolution, and writing skillsGood interpersonal and communication skills Analytical skills excellent spoken and written communication skills.Mandatory Language Skill: Prior SD experience and excellent English speaking skillsTo Schedule your Interview Call/Whatsapp: NIKKI: 82++270031 OR Share your resume at: nikkiwfm54+@gmail.com