Job Description
PROFILE- BPO Tele caller
B2B Customer support Need best communications skills.
Minimum 1-3 years of US calling experience
Key Responsibilities:
• Customer Support: Provide exceptional customer service to US-based clients via phone, email, and chat. Resolve customer inquiries and issues efficiently and professionally.
• Data Management: Maintain and update customer records accurately. Ensure all data is handled in compliance with company policies and US regulations.
• Process Adherence: Follow established processes and procedures to ensure consistency and quality in service delivery.
• Problem Resolution: Identify and troubleshoot issues, escalating complex problems to senior team members or management when necessary.
• Reporting: Prepare and submit regular reports on customer interactions, feedback, and recurring issues. Provide insights for process improvements.
• Team Collaboration: Work closely with team members and other departments to ensure seamless service and achieve company goals. Qualifications:
• Education: Bachelor’s degree in any discipline. Additional certifications in customer service or BPO operations are a plus.
• Experience: Minimum of 1-2 years of experience in a BPO or customer service role, preferably handling US clients.
• Communication Skills: Excellent verbal and written communication skills in English. Ability to understand and address customer needs effectively.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM systems. Ability to quickly learn new software and tools.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
• Night shift
Experience:
• tele sales: 1 year (Preferred)
Work Location: In person
Expected Start Date: 01/06/2026
B2B Customer support Need best communications skills.
Minimum 1-3 years of US calling experience
Key Responsibilities:
• Customer Support: Provide exceptional customer service to US-based clients via phone, email, and chat. Resolve customer inquiries and issues efficiently and professionally.
• Data Management: Maintain and update customer records accurately. Ensure all data is handled in compliance with company policies and US regulations.
• Process Adherence: Follow established processes and procedures to ensure consistency and quality in service delivery.
• Problem Resolution: Identify and troubleshoot issues, escalating complex problems to senior team members or management when necessary.
• Reporting: Prepare and submit regular reports on customer interactions, feedback, and recurring issues. Provide insights for process improvements.
• Team Collaboration: Work closely with team members and other departments to ensure seamless service and achieve company goals. Qualifications:
• Education: Bachelor’s degree in any discipline. Additional certifications in customer service or BPO operations are a plus.
• Experience: Minimum of 1-2 years of experience in a BPO or customer service role, preferably handling US clients.
• Communication Skills: Excellent verbal and written communication skills in English. Ability to understand and address customer needs effectively.
• Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM systems. Ability to quickly learn new software and tools.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
• Night shift
Experience:
• tele sales: 1 year (Preferred)
Work Location: In person
Expected Start Date: 01/06/2026
💡 Quick Summary
Seeking a career-building opportunity? The BPO Tele Caller position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.