BPO Telecaller

Chinmay Finlease Limited

Quality Analyst - BPO/KPO

Chinmay Finlease Limited • Ahmedabad, Gujarat • via SimplyHired

3 days ago

Full–time

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Job description

Job Description for Quality Analyst:

Roles and responsibilities:

Assures consistent quality by developing and validating processes, providing documentation.

Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing lead generation, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change.

Develops quality assurance plans by conducting analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; and monitoring

Validates quality processes by establishing product specifications and quality attributes, measuring. Documenting, determining operational and performance qualification, and writing and updating quality assurance procedures.

Maintains and improves product quality by completing product, company, system, and surveillance audits, and investigating customer complaints.

Collaborates with other members of management to develop new product.

Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

Updates job knowledge by studying trends in and developments in quality management.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Skills:

· Process improvement

· Analyzing information

· Strategic planning

· Verbal communication

· Emphasizing excellence

· Attention to detail

· Thoroughness

· Dealing with complexity

Experience:

· Having Experience of minimum 1 years in Fintech company/ NBFC.

· Experience with MS Word, Excel and Project Management.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule

• Health insurance

• Leave encashment

• Paid sick time

• Paid time off

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person

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Tech Mahindra

BPO Telecaller

Tech Mahindra • Ahmedabad, Gujarat • via Job Hai

₹10K–₹12K a month

Full–time and Contractor

No Degree Mentioned

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Job description

• Inform customers about product & services

• Handle inbound & outbound calls

• Understand customer's need & solve queries

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this BPO Telecaller job

Please go through the FAQs to get all answers related to the given BPO Telecaller job

• What is the eligibility criteria to apply for this BPO Telecaller job?

Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience

• How much salary can I expect for this job role?

Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Ahmedabad.

• How many working days are there for this BPO Telecaller job?

Ans: This BPO Telecaller job will have 6 working days.

• Are there any charges applicable while applying or joining this BPO Telecaller job?

Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., TECH MAHINDRA.

• Is it a work from home job?

Ans: No, it’s not a work from home job and can't be done online.

• How many openings are there for this BPO Telecaller role?

Ans: There is an immediate opening of 30 BPO Telecaller at TECH MAHINDRA

• Who can apply for this job?

Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.

• What are the timings of this BPO Telecaller job?

Ans: This BPO Telecaller job has Rotational Shift.

Candidates can call HR for more info.