Bpo Telecaller - Marathi & Hindi || HSC Pass Fresher

Key Responsibilities:

• Outbound Calling:

• Make outgoing calls to potential customers, introducing them to products or services and gathering relevant information.

• Promote company offers, products, and services to increase customer interest and drive sales or lead generation.

• Qualify leads by engaging customers in meaningful conversations and offering solutions to their needs.

• Customer Engagement:

• Build positive relationships with customers through effective communication in Marathi and Hindi.

• Address customer inquiries, provide information, and resolve issues with professionalism and patience.

• Follow up with customers to ensure satisfaction and nurture leads for potential conversion.

• Sales & Lead Generation:

• Identify sales opportunities or cross-sell services based on customer needs and preferences.

• Meet or exceed sales goals or lead generation targets set by the management.

• Data Entry & Reporting:

• Maintain accurate records of all customer interactions and transactions in the CRM system.

• Provide regular updates on call performance, sales, and lead generation to the team leader or manager.

• Compliance & Adherence to Process:

• Follow company guidelines, scripts, and quality standards while interacting with customers.

• Adhere to all compliance regulations during the sales process and ensure customer information is securely recorded.