BPO Telecalling Executive

Company Description

Rama Overseas is dedicated to providing personalized assistance throughout the visa and immigration process. Our team of experienced professionals is committed to ensuring a seamless experience for our clients. Located in Ghaziabad, we strive to offer comprehensive guidance and support to individuals seeking to move overseas.

Role Description

This is a full-time on-site role for a BPO Telecalling Executive based in Ghaziabad. The BPO Telecalling Executive will be responsible for making outbound calls to potential clients, handling inbound customer inquiries, providing accurate information about our services, and resolving customer issues. The role also involves maintaining client records, processing applications, and ensuring high levels of customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills

• Proficiency in handling customer inquiries and resolving issues

• Experience in making outbound calls and managing client records

• Knowledge of visa and immigration processes is a plus

• Basic computer skills and familiarity with CRM software

• Strong attention to detail and ability to work in a fast-paced environment

• Bachelor's degree or equivalent experience in a related field