Job Description
Company Description
V CATCH is a leading provider of cost-effective call center solutions based in Bangalore, adhering to Six-Sigma standards. With decades of experience in the BPO industry, its core management team ensures excellence in service delivery. The company has expanded its expertise to industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate, combining state-of-the-art technology with advanced infrastructure. V CATCH helps organizations grow their ROI through tailored and efficient contact center services.
Role Description
This is a full-time, on-site role for a BPO Trainer based in Hyderabad. The BPO Trainer will be responsible for designing and delivering training programs, assessing team performance, implementing best practices in customer service, and ensuring the skill development of employees. Day-to-day tasks will also involve evaluating training outcomes, providing feedback sessions, and collaborating with leadership to align training programs with organizational goals.
Qualifications
• Proficiency in training methodologies, presenting, and facilitation techniques
• Knowledge of curriculum design, training delivery, and assessment tools
• Strong interpersonal, communication, and team management skills
• Experience in performance evaluation, coaching, and mentoring employees
• Ability to analyze data and identify training needs
• Prior experience in the BPO or contact center industry is highly preferred
• Familiarity with tools and technologies used for delivering online and in-person training
• Bachelor’s degree in Business, HR, or a related field is advantageous
V CATCH is a leading provider of cost-effective call center solutions based in Bangalore, adhering to Six-Sigma standards. With decades of experience in the BPO industry, its core management team ensures excellence in service delivery. The company has expanded its expertise to industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate, combining state-of-the-art technology with advanced infrastructure. V CATCH helps organizations grow their ROI through tailored and efficient contact center services.
Role Description
This is a full-time, on-site role for a BPO Trainer based in Hyderabad. The BPO Trainer will be responsible for designing and delivering training programs, assessing team performance, implementing best practices in customer service, and ensuring the skill development of employees. Day-to-day tasks will also involve evaluating training outcomes, providing feedback sessions, and collaborating with leadership to align training programs with organizational goals.
Qualifications
• Proficiency in training methodologies, presenting, and facilitation techniques
• Knowledge of curriculum design, training delivery, and assessment tools
• Strong interpersonal, communication, and team management skills
• Experience in performance evaluation, coaching, and mentoring employees
• Ability to analyze data and identify training needs
• Prior experience in the BPO or contact center industry is highly preferred
• Familiarity with tools and technologies used for delivering online and in-person training
• Bachelor’s degree in Business, HR, or a related field is advantageous
💡 Quick Summary
Seeking a career-building opportunity? The Bpo Trainer position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.