Description
Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.
- Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.
- Collate the training results and documentation of the same to present to the senior management weekly/monthly.
- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.
Job Type: Contractual / Temporary
Salary: ₹15,000.00 - ₹25,000.00 per month
Schedule:
• Day shift
Ability to commute/relocate:
• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Diploma (Preferred)
Experience:
• Teaching: 1 year (Preferred)