Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.

- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.

- Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.

- Collate the training results and...