BPO Trainer

Key Responsibilities:

• Conduct onboarding and soft skills training

• Deliver process-specific and product training

• Evaluate trainee performance through assessments

• Create training materials and update documentation

• Monitor and report on training effectiveness

• Provide coaching for underperforming agents

Skills Required:

• Excellent communication and presentation skills

• Knowledge of BPO operations and customer service standards

• Patience, adaptability, and leadership abilities

• Experience with learning management systems (LMS) is a plus

Would you like a sample resume summary for a BPO Trainer as well?

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

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