Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
• This is an example for reference, kindly edit basis role requirement
Job Responsibilities:
Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
Compliance and continuous improvement to the WNS Transition Methodology
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Strong focus on positive transition outcomes:
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client’s needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Respond to RFI/ RFP’s along with the solutions team
Specifications:
Core Skills:
Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center / Insurance
Bachelor’s degree (graduate) in any discipline
Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.
PMP or other project management certification is a plus
Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
Supplemental:
Maintaining an established work schedule and strong work ethic
Very strong analytical, planning, organizational, and time management skills
Strong research skills including gathering and analyzing data from multiple sources
Effective reporting and documentation skills
Ability to maintain discretion and confidentiality
Working in a cross-functional team and environment
Financial acumen
Interpreting and applying rules, regulations, policies, and procedures
Technology and system orientation
Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
Effectively using organizational and planning skills with attention to detail and follow through
Qualifications
• This is an example for reference, kindly edit basis role requirement
Graduate
Additional Information
• This is an example for reference, kindly edit basis role requirement
PMP or other project management certification
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
• This is an example for reference, kindly edit basis role requirement
Job Responsibilities:
Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
Compliance and continuous improvement to the WNS Transition Methodology
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Strong focus on positive transition outcomes:
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client’s needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Respond to RFI/ RFP’s along with the solutions team
Specifications:
Core Skills:
Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center / Insurance
Bachelor’s degree (graduate) in any discipline
Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.
PMP or other project management certification is a plus
Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
Supplemental:
Maintaining an established work schedule and strong work ethic
Very strong analytical, planning, organizational, and time management skills
Strong research skills including gathering and analyzing data from multiple sources
Effective reporting and documentation skills
Ability to maintain discretion and confidentiality
Working in a cross-functional team and environment
Financial acumen
Interpreting and applying rules, regulations, policies, and procedures
Technology and system orientation
Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
Effectively using organizational and planning skills with attention to detail and follow through
Qualifications
• This is an example for reference, kindly edit basis role requirement
Graduate
Additional Information
• This is an example for reference, kindly edit basis role requirement
PMP or other project management certification
💡 Quick Summary
Seeking a career-building opportunity? The BPO Transition Consultant | REF23318T WNS position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.