Job Description
Responsibilities
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Requirements
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Requirements
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language
💡 Quick Summary
Seeking a career-building opportunity? The BPO position is now open for candidates interested in the BPO Jobs sector. This role in Uttar Pradesh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
