BPO/Telecaller

Job Description:-

Responsible for making outbound calls and regular follow-ups on leads assigned

Ability to switch your communication style on a whim.

Communicating verbal acceptances of offers to our sales team for closing

Exposure to diverse viewpoints, cultural norms, and experiences.

Superb interpersonal, research, and record-keeping skills.

Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Understand customer need

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, and encourage them to upgrade/renew the packages.

Handling inbound calls & outbound calls

Address all the issues/grievances of customers and provide the right customer experience.

Building and maintaining profitable relationships with key customers.

Superb verbal communication.

Overseeing the relationship with customers handled by your team.

Calling active and budding clients to encourage the purchase of items.

Addressing clients' uncertainties, grievances, and suggestions on time.

Resolving customer complaints quickly and efficiently.

Noting important details of each conversation.

Keeping customers updated on the latest products in order to increase sales.

Expanding the customer base by upselling and cross-selling.

Understanding key customer individual needs and addressing these.

Proficient in all Microsoft applications.

Solve customer's queries over the phone

Superior product knowledge.

Capacity to receive critique without internalizing it.

A team player with leadership skills.

Maintain a positive attitude focused on customer satisfaction.

More information about this BPO/Telecaller Job

Please go through the below FAQs to get all answers related to the given BPO/Telecaller job

• What are the job requirements to apply for this BPO/Telecaller job position?

• Ans: A candidate must have a minimum of fresher as an BPO/Telecaller

• What is the qualification for this job?

• Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC)

• What are the salary requirements for this job?

• Ans: The salary range is between 30000 and 35000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Ahmedabad.

• What is the hiring Process of this job?

• Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

• This BPO/Telecaller is a work from home job?

• Ans: No ,its not a Work from Home Job.

• How many job vacancies are opening for the BPO/Telecaller position?

• Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation