Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Analyzing customer needs and recommending products based on those needs. Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage with customers Required skills: Good typing Speed. Good Communication Skills. Basic Computer Skills Discipline, Positive Attitude & Punctuality More information about this BPO/Telecaller JobPlease go through the below FAQs to get all answers related to the given BPO/Telecaller jobWhat are the job requirements to apply for this BPO/Telecaller job position? Ans: A candidate must have a minimum of fresher as an BPO/Telecaller What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), Other Course What are the salary requirements for this job? Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This BPO/Telecaller is a Full Time in Delhi. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO/Telecaller is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO/Telecaller position? Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation