Job Description
Salary
Up to ₹16,00,000 a year
Job type
Full-time
Full Job Description
Job Information
Industry
Banking
Work Experience
5+ years
Salary
upto 16 lac per annum
City
Jaipur
State/Province
Rajasthan
Country
India
Zip/Postal Code
302003
Overall Goal:
Responsible for meeting the branch targets set and that all guidelines and regulatory requirements are followed.
Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for managing, training and motivating staff.
Responsible to represent HDFC bank whenever required
Business Achievement and Development :
Ensure proper scoping is done and target/niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified :
a) Attain SB nos and values- meet number and value targets
b) Attain CA nos and values in the area- meet number and value targets
c) Cross sell FDs to the customers of the Bank and achieve number and value targets
d) There is higher penetration of FD on individual customers of the branch
e) Salary accounts and NR accounts targets are also met
Ensure quality of sourcing is maintained and depletion rates are controlled.
Ensure that Salary credits reach or exceed the expect Salary Credit targets
- Ensure that all managed portfolios (Preferred/Classic/Imperia, etc) are effectively managed through PB- s, RM- s, Imperia RM, IRM, Investment Advisors etc. and that set targets on each of the portfolios is reached.
Also, BM has to ensure seamless servicing of PBG & BBG raced HNW customers in coordination with the respective PBG/BBG RM & Supervisors.
Staff is made aware of the targets on the portfolio (Preferred/Classic/Imperia, etc), which includes Customer To Group Ratio and Income Generating Product Holding.
Ensure that the High Networth individuals are persuaded to avail the private banking products and services (advisory, etc)
Ensure that following customer and business reports are generated, reviewed and commitments met :
a) CRA
b) MARS
c) CCM Updated
Ensure cross sell of De-Mat and HSL product and services.
Ensure that there is cross sell to the customer on asset products as offered by the Bank.
- Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
Ensure that cross sell targets on Third Party Products is met for the branch
Ensure Staff are trained on product knowledge and requisite certifications
Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
Penetration of Saving Accounts on non liability customers and that staff call on the marketing analytics list and take appropriate action
Managing and monitoring performance of all the sales resources :
a) Productivity of Liability and Non Liability sales staff
Attrition control of customers :
a) Includes persuading the customer to continue and if required renew FD- s
b) Monitor large amount movements/account closure from the deposit accounts and ensure that customer does not attrite
c) Ensure that the marketing analytics list on possible attrite is called and retained :
Ensure that there is no revenue leakage
Ensure that the Branch reaches its contribution targets :
a) By foc
b) By achieving NII, cross-sell, fee and commission and other income
Ensure that the Branch achieves its assets target.
Periodic meeting and review with Sales Managers on the branch performance
Customer Services :
Ensure quality sourcing of accounts by all sales staff.
Responsible for ensuring that customers get disbursals of amount against the loan as per the new initiatives in
Financial Inclusion that they have availed of, within TAT
Ensure that branch offers highest quality of service to the customer and meets expected Service Quality standard
Ensure that high volume and low value customers are managed effectively :
a) Migrated to DBC's & ensure welcome desk staff migrates maximum number of customers to Direct banking channels.
b) Ensure cross sell done as per process
Ensure that the lobby is not crowded and time norms set by the bank are met for prompt delivery of services over the counter
Ensure that branch has good upkeep :
a) Lobby Management
b) Cleanliness of the Branch, Housekeeping
c) Merchandising
d) Queue handling :
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TAT :
a) Monitor all complaints received and ensure that they are closed within TAT
b) Improve customer communication on closures
c) Check with customers if the process of complaint has been managed well
d) Ensure no escalations happen
e) Preventive complaint management
f) Asking for feedback from customers, who are not complaining
e) Discussing with staff the importance of getting feedback from customers on a regular basis
Promoting all direct banking channels and ensuring that the customer is utilizing the same :
a) Monitor and ensure that PB and PB-WD are selling and aiding customers and are actively selling DBC services
Ensure Band 1 / Band 2 customers are moved to higher bands.
Operations :
Conduct internal checks on a regular basis
Monitoring of CH 106 and CH 126 calling
As vault custodian is responsible for all related process checks
Joint custodian for sys-admin and setup within the branch :
a) Ensure that password sharing does not happen
b) Ensure all hygiene factors are under control.
c) Ensure all AML alrerts are investigated and responded to within TAT.
Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) :
a) Monitor and audit internally if this is being followed by all concerned sales staff
Maintaining Tatkal kits as per laid down process
Monitor lockers allocation and all other related operations
Updation of LTS for the asset leads generated
a) Monitor the same for all PB- s :
Updation of weed-out database on the portal
Monitoring of Activation and Depletion of accounts
Check all finware reports and action the same (CH 123, CH 167, BA 001, SM reports, ST 044, ST
Audit and Service Quality :
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Monthly / Periodic Verification of Auditable items at branches
Review of Daily Reports at branch
Review of suspense, TOD, large transaction and suspicious transaction reporting / registers at the branch on a fortnightly basis
Ensure Satisfactory Audit at the branch
Ensure all Audit comments are quickly attended to and report compliance therof
Maintenacnce of all mandatory displays and Service Quality requirements
Ensure that 5-S norms are adhered to, maintained and sustained at all counters at the branches.
- Ensure there is NO repeat rating of - Average- or - Below Average- .
Additional Responsibilities as part of new Initiatives incorporated in Retail Branch Banking. :
1. Single City Initiative - Wbo :
Responsible / Oversee all clearing operations at branch under Single City Initiative
2. Gold Loan :
Responsible for generation, follow up and closure of all gold loan leads
Help in in assayer empanelment.
Ensure KYC complaince for all gold loans and disbursement at branch for loans within one lac
3. LAS :
Responsible for generation of leads for LAS under Financial inclusion, follow up and closure .
Ensure KYC compliance for all LAS loans and disbursement at branch for loans within one lac
4. Single City Initiative- FIG :
- Responsible for follow up for all leads pertaining to Single City Initiative - FIG
Submission of offer letter to the customers for opening accounts
Documentation of the new accounts as required by the bank
5. Remote Branch Co-ordination Model :
Under Remote Branch co ordination model Branch Managers are being empowered to tap business at locations where dedicated RM's are not present. The following business are covered under this model
Business banking
EEG
- Retail -Agri
Com-fin
The additional responsibilities under this model include :
Lead Generation
Customer Meeting
Pre-sanction documents
Processing & Sanction
Post Sanction documentation
Disbursement, Takeovers & Deferral Clearance
Creation of Securities
a) Deposit of title deeds (in case of EM)
Servicing
a) Transaction related servicing requirements
Monitoring
a) Visits Reports (for biz.)
b) Stock Statements
Requirements
Educational Qualifications: Graduation/Post-Graduation
Certifications:
AMFI Certification
IRDA Certification
NCFM Certification (Optional)
Key Skills:
Banks Product Knowledge
Planning and Organizing Skills
Team Management / Interpersonal Skills
Sales and Influencing Skills
Communication
Knowledge of Competition
Awareness of Banking regulations
Credit knowledge when required
Good Administrator
Good at net-working
Ability to develop contacts in the local area
.
Experience Required:
Minimum experience in years – 4 to 10 yr
Exposure to banking preferable
Benefits
Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from Salary
About Client:
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalisation as of April 2021
Up to ₹16,00,000 a year
Job type
Full-time
Full Job Description
Job Information
Industry
Banking
Work Experience
5+ years
Salary
upto 16 lac per annum
City
Jaipur
State/Province
Rajasthan
Country
India
Zip/Postal Code
302003
Overall Goal:
Responsible for meeting the branch targets set and that all guidelines and regulatory requirements are followed.
Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for managing, training and motivating staff.
Responsible to represent HDFC bank whenever required
Business Achievement and Development :
Ensure proper scoping is done and target/niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified :
a) Attain SB nos and values- meet number and value targets
b) Attain CA nos and values in the area- meet number and value targets
c) Cross sell FDs to the customers of the Bank and achieve number and value targets
d) There is higher penetration of FD on individual customers of the branch
e) Salary accounts and NR accounts targets are also met
Ensure quality of sourcing is maintained and depletion rates are controlled.
Ensure that Salary credits reach or exceed the expect Salary Credit targets
- Ensure that all managed portfolios (Preferred/Classic/Imperia, etc) are effectively managed through PB- s, RM- s, Imperia RM, IRM, Investment Advisors etc. and that set targets on each of the portfolios is reached.
Also, BM has to ensure seamless servicing of PBG & BBG raced HNW customers in coordination with the respective PBG/BBG RM & Supervisors.
Staff is made aware of the targets on the portfolio (Preferred/Classic/Imperia, etc), which includes Customer To Group Ratio and Income Generating Product Holding.
Ensure that the High Networth individuals are persuaded to avail the private banking products and services (advisory, etc)
Ensure that following customer and business reports are generated, reviewed and commitments met :
a) CRA
b) MARS
c) CCM Updated
Ensure cross sell of De-Mat and HSL product and services.
Ensure that there is cross sell to the customer on asset products as offered by the Bank.
- Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
Ensure that cross sell targets on Third Party Products is met for the branch
Ensure Staff are trained on product knowledge and requisite certifications
Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
Penetration of Saving Accounts on non liability customers and that staff call on the marketing analytics list and take appropriate action
Managing and monitoring performance of all the sales resources :
a) Productivity of Liability and Non Liability sales staff
Attrition control of customers :
a) Includes persuading the customer to continue and if required renew FD- s
b) Monitor large amount movements/account closure from the deposit accounts and ensure that customer does not attrite
c) Ensure that the marketing analytics list on possible attrite is called and retained :
Ensure that there is no revenue leakage
Ensure that the Branch reaches its contribution targets :
a) By foc
b) By achieving NII, cross-sell, fee and commission and other income
Ensure that the Branch achieves its assets target.
Periodic meeting and review with Sales Managers on the branch performance
Customer Services :
Ensure quality sourcing of accounts by all sales staff.
Responsible for ensuring that customers get disbursals of amount against the loan as per the new initiatives in
Financial Inclusion that they have availed of, within TAT
Ensure that branch offers highest quality of service to the customer and meets expected Service Quality standard
Ensure that high volume and low value customers are managed effectively :
a) Migrated to DBC's & ensure welcome desk staff migrates maximum number of customers to Direct banking channels.
b) Ensure cross sell done as per process
Ensure that the lobby is not crowded and time norms set by the bank are met for prompt delivery of services over the counter
Ensure that branch has good upkeep :
a) Lobby Management
b) Cleanliness of the Branch, Housekeeping
c) Merchandising
d) Queue handling :
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TAT :
a) Monitor all complaints received and ensure that they are closed within TAT
b) Improve customer communication on closures
c) Check with customers if the process of complaint has been managed well
d) Ensure no escalations happen
e) Preventive complaint management
f) Asking for feedback from customers, who are not complaining
e) Discussing with staff the importance of getting feedback from customers on a regular basis
Promoting all direct banking channels and ensuring that the customer is utilizing the same :
a) Monitor and ensure that PB and PB-WD are selling and aiding customers and are actively selling DBC services
Ensure Band 1 / Band 2 customers are moved to higher bands.
Operations :
Conduct internal checks on a regular basis
Monitoring of CH 106 and CH 126 calling
As vault custodian is responsible for all related process checks
Joint custodian for sys-admin and setup within the branch :
a) Ensure that password sharing does not happen
b) Ensure all hygiene factors are under control.
c) Ensure all AML alrerts are investigated and responded to within TAT.
Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) :
a) Monitor and audit internally if this is being followed by all concerned sales staff
Maintaining Tatkal kits as per laid down process
Monitor lockers allocation and all other related operations
Updation of LTS for the asset leads generated
a) Monitor the same for all PB- s :
Updation of weed-out database on the portal
Monitoring of Activation and Depletion of accounts
Check all finware reports and action the same (CH 123, CH 167, BA 001, SM reports, ST 044, ST
Audit and Service Quality :
Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
Monthly / Periodic Verification of Auditable items at branches
Review of Daily Reports at branch
Review of suspense, TOD, large transaction and suspicious transaction reporting / registers at the branch on a fortnightly basis
Ensure Satisfactory Audit at the branch
Ensure all Audit comments are quickly attended to and report compliance therof
Maintenacnce of all mandatory displays and Service Quality requirements
Ensure that 5-S norms are adhered to, maintained and sustained at all counters at the branches.
- Ensure there is NO repeat rating of - Average- or - Below Average- .
Additional Responsibilities as part of new Initiatives incorporated in Retail Branch Banking. :
1. Single City Initiative - Wbo :
Responsible / Oversee all clearing operations at branch under Single City Initiative
2. Gold Loan :
Responsible for generation, follow up and closure of all gold loan leads
Help in in assayer empanelment.
Ensure KYC complaince for all gold loans and disbursement at branch for loans within one lac
3. LAS :
Responsible for generation of leads for LAS under Financial inclusion, follow up and closure .
Ensure KYC compliance for all LAS loans and disbursement at branch for loans within one lac
4. Single City Initiative- FIG :
- Responsible for follow up for all leads pertaining to Single City Initiative - FIG
Submission of offer letter to the customers for opening accounts
Documentation of the new accounts as required by the bank
5. Remote Branch Co-ordination Model :
Under Remote Branch co ordination model Branch Managers are being empowered to tap business at locations where dedicated RM's are not present. The following business are covered under this model
Business banking
EEG
- Retail -Agri
Com-fin
The additional responsibilities under this model include :
Lead Generation
Customer Meeting
Pre-sanction documents
Processing & Sanction
Post Sanction documentation
Disbursement, Takeovers & Deferral Clearance
Creation of Securities
a) Deposit of title deeds (in case of EM)
Servicing
a) Transaction related servicing requirements
Monitoring
a) Visits Reports (for biz.)
b) Stock Statements
Requirements
Educational Qualifications: Graduation/Post-Graduation
Certifications:
AMFI Certification
IRDA Certification
NCFM Certification (Optional)
Key Skills:
Banks Product Knowledge
Planning and Organizing Skills
Team Management / Interpersonal Skills
Sales and Influencing Skills
Communication
Knowledge of Competition
Awareness of Banking regulations
Credit knowledge when required
Good Administrator
Good at net-working
Ability to develop contacts in the local area
.
Experience Required:
Minimum experience in years – 4 to 10 yr
Exposure to banking preferable
Benefits
Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from Salary
About Client:
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalisation as of April 2021
💡 Quick Summary
Seeking a career-building opportunity? The Branch Manager position is now open for candidates interested in the Counter Sales Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
