Job Description
Job Description:
. Profitability Management
• Maintaining & optimizing profitability for the branch .
Target setting & management
• Monitoring branch targets in numbers & volumes .
Portfolio quality management - through superior underwriting, working closely with collections . Cost management - managing all branch operating costs including cost of acquisition, operations etc. . People management
• Motivating team, handling HR & administration function of the branch .
Customer experience management
• Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business .
Achieve contributed value targets set for the branch . Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds . Provide superior customer experience . Manage TAT's on credit & processing . Minimize pre & post disbursal discrepancies Monitoring Performance . Monitoring Branch performance in terms of key drivers i.e. Contributed Value....Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience . Monitor individual performance of each employee, continuously work to maximize productivity People Management . Motivate and develop branch team . Drive branch team to excel. . Manage and mentor the team and keep attrition of branch staff low . Conduct regular meeting with branch staff . Provide open and honest feedback and ask for feedback.
Roles and Responsibilities:
. Ability to plan & execute . Strong inter-personal skills and leadership ability. . Ability to create professional work culture that encourages enthusiasm and team spirit . Understanding of credit risks & operational risks. . Ability to manage and implement change by taking complete ownership
. Profitability Management
• Maintaining & optimizing profitability for the branch .
Target setting & management
• Monitoring branch targets in numbers & volumes .
Portfolio quality management - through superior underwriting, working closely with collections . Cost management - managing all branch operating costs including cost of acquisition, operations etc. . People management
• Motivating team, handling HR & administration function of the branch .
Customer experience management
• Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business .
Achieve contributed value targets set for the branch . Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds . Provide superior customer experience . Manage TAT's on credit & processing . Minimize pre & post disbursal discrepancies Monitoring Performance . Monitoring Branch performance in terms of key drivers i.e. Contributed Value....Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience . Monitor individual performance of each employee, continuously work to maximize productivity People Management . Motivate and develop branch team . Drive branch team to excel. . Manage and mentor the team and keep attrition of branch staff low . Conduct regular meeting with branch staff . Provide open and honest feedback and ask for feedback.
Roles and Responsibilities:
. Ability to plan & execute . Strong inter-personal skills and leadership ability. . Ability to create professional work culture that encourages enthusiasm and team spirit . Understanding of credit risks & operational risks. . Ability to manage and implement change by taking complete ownership
💡 Quick Summary
Seeking a career-building opportunity? The Branch Manager position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.