Branch Manager Branch Banking

In this profile you will manage the assigned branch
run it as a profit centre by managing the revenues
operations as per the compliances
Handle branch operations
work on per client revenue by targeting TPP X
selling
Liability Acquisition
Required Candidate ProfilePrior experience as branch manager will be an add on
Rich experience in client acquisition
portfolio management
compliance management
team handling
Job Role And ResponsibilitiesResponsible for the administration and efficient daily operation of a full service branch office
including lending
product sales
customer service
and security and safety in accordance with the Banks objectivesEnhance and contribute in the growth of the company through Business DevelopmentProvision of a superior level of customer relations and promotion of the sales and service culture through coaching
guidance and staff motivationAchieve individual and branch sales goals through new business sales
referrals and retention of account relationshipMaintain AOP
Annual Operating Plan
for the financial year i
e
to prepare and track product
liability
assets and fees
wiseWeekly
monthly reviews for outbound and as well as for inbound salesPrepare and review monthly activity calendar of outbound activities for RM
BSM
SOs on a weekly basis
Ensure proper on
boarding of all new customers acquiredCross
sell of products with new and as well as with existing customersConduct daily morning huddles to discuss daily plan and agenda for employeesTrack inflow and outflow of reports
like account closures
account opening
Fixed Deposit renewals
closures etc

and thus
daily business generationMaintain customer relationship through sourcing and on
boarding processMonitor DSR
Daily Sales report
on a regular basisManage leads through CRM
software used for entering the generated leads
Segment the customer within the catchments of the branch to increase the Journal
Ledger base of the branchCapability building and manpower managementMentor
Guide new joinees as well as existing branch employeesBrief employees on their role and expectations from themProvide timely feedback to employees on a regular basis
structured feedback
Conduct workshops and training programs for the employeesDeliverablesAchieve incremental targets for CASA
Fixed Deposits and loans
and achieve fee in terms of Mutual Funds
Gold etc
Maintain a healthy asset and liability book i
e

Journal Ledger growthCustomer Service Manage key branch relationships Ensure wait time within permissible limits as per segmental service approach Achieve customer service index scores target Ensuring no escalations at branch and complaint handlingCompliance And Risk Management Ensure operations
risk control and process adherence at branches Ensure RBI audits
inspections Maintain branch audit scoresBranch Profitability Ensure Growth in NII
Net Interest Income
for branch Increase fee income Ensure OPEX optimization
to reduce operational cost
Manage cost of cash holding at branchBrand Administration Adhere to standardized branch guidelines Upkeep and maintain the branch
spic and span adherence to FIVE S norms
Ensure availability of necessary infrastructure in branchSkills And CompetenciesAnalytical SkillsGood Communication SkillsKnowledge and understanding of banking products and servicesStrong network within and outside the branchCurrent
Account KnowledgeTeam handling skills