Branch Manager Chennai

Branch Manager - Chennai(Job Number:0+)DescriptionUpdate by OBIQualificationsExecute, Service and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives. Principal Accountabilities1. Be the face of the bank in the given geography for all segments2. Be able to Drive Team and Business in the Market3. Be able to present. be articulate and manage senior profiles and dignitaries 4. Achievement of incremental number and value targets for Liabilities (CA, SA, FD); and Fee Products revenue from Trade /FX and third party product (MF, LI, GI, & other fee products), Wealth Management5. Prepare and monitor Sales plan for the branch6. Build a healthy liability and business banking book.7. Increase market share in the Moradabad Market Sales & Business Development:1.Sales Planning :·Prepare and track product wise - liabilities, fee – AOP for the full financial year.·Commerce and catchment mapping·Prepare and review monthly activity calendar of outbound activities of BSM / JO·Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews.·Review all employees in branch quarterly.·Review productivity of RMPAs/ BOM’s/ BBs/PBCS on a weekly basis.·Present, self and team as Face of the Bank, with Good command on English and being WELL Groomed.2.Review and handhold BOM’s & PBCSs on a daily basis and Sales Team on a weekly basis3.Conduct Daily Morning Huddles to discuss daily plan and agenda for employees.4.Ensure proper on-boarding of all new customers acquired.5.Sale of 3 products per customer within +0 days of account opening.6.Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation7.Maintain quality of customer acquisition through sourcing mix and on-boarding process.8.Monitoring DSRs on a regular basis.+.Lead management proper assignment and closure of leads.10.Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch.Customer Service :1.Manage Key Bank Relationships across all segments2.Acquire New Profitable Relationships and build a Robust Business3.Ensure Superior Customer Services4.Achievement of branch Customer Service Scores target5.Nil Critical Requests at branch6.Nil Escalations at branch and complaint handlingCapability Building & Manpower Management :Team BuildingTraining and DevelopmentManpower PlanningOther Responsibilities:1.Implement centrally-originated projects on customer service, automation, processes and compliance in the branch2.Monitor specialized desks at branches3.Follow up on legal cases pertaining to branch4.Business continuity planning for the branch5.Contribute to employee morale and plug employee turnoverPerformance Indicator1.Retail P&LNet interest Income: Percentage achievement against targetFee Income: Percentage achievement against target. We may need to include cross sell somewhere2.GL Size of branchesCurrent Accounts·Number of accounts·Incremental growth in balance·Average balance of account (Quality of account)Savings Accounts·Number of accounts·Incremental