Job Description
Why DUCA?
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.
DUCA (www.duca.com) is distinguished for the following:
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.
Branch Manager II
DUCA is currently looking for a Branch Manager II to join our dynamic Brampton branch!
Job Purpose & Summary
The Branch Manager leads and manages the overall branch operations and branch team, with the purpose of helping our Members do more, be more, and achieve more with their money and their lives. The Branch Manager is responsible for the overall success of the branch, including achieving branch targets and business objectives, by effectively coaching, training, and leading the team to deliver an exceptional Member experience and provide holistic financial advice. The Branch Manager is responsible for all people management activities, including staffing decisions, performance management, and compensation decisions. The Branch Manager leads and participates in branch campaigns, acts as a DUCA ambassador in the community, and ensures branch operations are efficient and compliant. The Branch Manager also works towards achieving their personal sales goals, by meeting with Members and using their expert product knowledge to identify products and/or services that will help Members achieve their short- and long-term objectives.
Key Accountabilities & Duties
Establish a Member-centric focus for the branch, promoting lobby leadership and a high-level of Member service in all interactions, through ongoing feedback and leading by example
Coach the branch team in the development of their sales and advice skills, product knowledge, relationship development skills, and how to identify opportunities to promote DUCA and our products
Identifies external opportunities to build and develop business within the community and lead the branch in campaigns and business development activities to optimize results and acquire new Members to the branch and portfolio
Provide day-to-day coaching to Financial Services Officers and Member Service Representatives on the total relationship with the Member, ensuring opportunities and interactions are maximized to help Members achieve their objectives
Lead and oversee all branch activities, and motivate and encourage the team to work collaboratively in order to achieve branch and individual objectives, while always acting in the best interest of our Members.
Coach team to resolve problems at first point of contact, and handle any escalated Member concerns
Lead the growth, deepening, and maintenance of relationships with our Members by providing holistic advice to help Member meet their short- and long-term objectives.
Manage performance of all employees, including training, coaching, feedback, and performance reviews
Lead hiring and selection process
Identify training needs for employees and develop plan to close the gap
Provide investment advice and identify the appropriate solution including registered and non-registered term deposits, TFSAs, mutual funds, and wealth solutions that fit and meet the Members’ needs. Refer more complex investment service needs to our Wealth Management team as required.
Open new accounts and through the process, identify additional Member needs, promoting the appropriate solution to meet these needs.
Develop a suite of “centers of influence” outside the branch in order to support referrals and business development activity.
Remain up-to-date on DUCA products, services, operational and risk policies and procedures
Make decisions that mitigate risk, adhere to policy and procedure, and do what is best for the Member
Ensure effective use and integration of the CRM in all advice-based activities
Occupational Experience & Education Requirements
Post-secondary education
Minimum of four (4) years of experience financial services.
Minimum of three (3) years’ experience managing people/leading a team
Mutual funds license (IFIC)
Proven success in growing the business and establishing community and Member (client) relationships
Experience in advisory roles in personal banking, including experience with retail credit and investments. Experience in business banking considered an asset
Proven success with sales and relationship management
Knowledge, Skills & Attributes
Passion for providing excellent Member service and helping Member to achieve their goals
Outstanding people management and leadership skills, including the ability coach, lead, motivate, and manage a team through change
Strong relationship-management skills
Strong problem-solving ability
Strong written and verbal communication skills
Excellent business acumen and financial industry knowledge
Strong attention to detail and time management skills
Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Department: Retail Banking
Primary Location: Brampton Branch - 7900 McLaughlin Rd S, Brampton ON L6Y 5T1
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $92,798 to $115,998. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.
Number of Existing Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.
We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.
DUCA (www.duca.com) is distinguished for the following:
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7
A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.
Branch Manager II
DUCA is currently looking for a Branch Manager II to join our dynamic Brampton branch!
Job Purpose & Summary
The Branch Manager leads and manages the overall branch operations and branch team, with the purpose of helping our Members do more, be more, and achieve more with their money and their lives. The Branch Manager is responsible for the overall success of the branch, including achieving branch targets and business objectives, by effectively coaching, training, and leading the team to deliver an exceptional Member experience and provide holistic financial advice. The Branch Manager is responsible for all people management activities, including staffing decisions, performance management, and compensation decisions. The Branch Manager leads and participates in branch campaigns, acts as a DUCA ambassador in the community, and ensures branch operations are efficient and compliant. The Branch Manager also works towards achieving their personal sales goals, by meeting with Members and using their expert product knowledge to identify products and/or services that will help Members achieve their short- and long-term objectives.
Key Accountabilities & Duties
Establish a Member-centric focus for the branch, promoting lobby leadership and a high-level of Member service in all interactions, through ongoing feedback and leading by example
Coach the branch team in the development of their sales and advice skills, product knowledge, relationship development skills, and how to identify opportunities to promote DUCA and our products
Identifies external opportunities to build and develop business within the community and lead the branch in campaigns and business development activities to optimize results and acquire new Members to the branch and portfolio
Provide day-to-day coaching to Financial Services Officers and Member Service Representatives on the total relationship with the Member, ensuring opportunities and interactions are maximized to help Members achieve their objectives
Lead and oversee all branch activities, and motivate and encourage the team to work collaboratively in order to achieve branch and individual objectives, while always acting in the best interest of our Members.
Coach team to resolve problems at first point of contact, and handle any escalated Member concerns
Lead the growth, deepening, and maintenance of relationships with our Members by providing holistic advice to help Member meet their short- and long-term objectives.
Manage performance of all employees, including training, coaching, feedback, and performance reviews
Lead hiring and selection process
Identify training needs for employees and develop plan to close the gap
Provide investment advice and identify the appropriate solution including registered and non-registered term deposits, TFSAs, mutual funds, and wealth solutions that fit and meet the Members’ needs. Refer more complex investment service needs to our Wealth Management team as required.
Open new accounts and through the process, identify additional Member needs, promoting the appropriate solution to meet these needs.
Develop a suite of “centers of influence” outside the branch in order to support referrals and business development activity.
Remain up-to-date on DUCA products, services, operational and risk policies and procedures
Make decisions that mitigate risk, adhere to policy and procedure, and do what is best for the Member
Ensure effective use and integration of the CRM in all advice-based activities
Occupational Experience & Education Requirements
Post-secondary education
Minimum of four (4) years of experience financial services.
Minimum of three (3) years’ experience managing people/leading a team
Mutual funds license (IFIC)
Proven success in growing the business and establishing community and Member (client) relationships
Experience in advisory roles in personal banking, including experience with retail credit and investments. Experience in business banking considered an asset
Proven success with sales and relationship management
Knowledge, Skills & Attributes
Passion for providing excellent Member service and helping Member to achieve their goals
Outstanding people management and leadership skills, including the ability coach, lead, motivate, and manage a team through change
Strong relationship-management skills
Strong problem-solving ability
Strong written and verbal communication skills
Excellent business acumen and financial industry knowledge
Strong attention to detail and time management skills
Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Department: Retail Banking
Primary Location: Brampton Branch - 7900 McLaughlin Rd S, Brampton ON L6Y 5T1
Employment Status: Full-time
Hours per Week: 38
Salary: The annual salary range for this position starts at $92,798 to $115,998. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.
Number of Existing Vacancies: 1
DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.
Qualified applicants are encouraged to submit their application. Applications must include a resume.
We thank all applicants but only those considered for an interview will be contacted.
💡 Quick Summary
Seeking a career-building opportunity? The Branch Manager II - Brampton position is now open for candidates interested in the Bank Jobs sector. This role in Brampton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
