Job Description
Standard Chartered
Jaipur, Rajasthan
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18 hours agoFull–time
Job: Retail Banking
Primary Location: Asia-India-Jaipur
Schedule: Full-time
Employee Status: Permanent
Posting Date: 10/Aug/2026, 1:52:15 PM
Unposting Date: 10/Sep/2026, 12:5+:00 AM
Role Responsibilities
SALES AND SERVICE OBJECTIVES
• Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
• Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
• Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
• Provide support for new product launches, and champion new sales initiatives
• Collaborate with Segment to facilitate up- streaming of customers
• Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
• Ensure PFM, teller and service managers’ productivity are at optimum levels
• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
OPERATIONS AND COMPLIANCE
• Ensure satisfactory ratings in all internal/external audits conducted at the branch
• Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated
• Ensure timely and accurate submission of all returns both internal and statutory for sales and service
• Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars
REVENUE AND COST MANAGEMENT
• Lead revenue generation and profitable growth by focusing on:
• Improved deposit mix comprising Current and Savings accounts
• Waiver Tracking and Management
• Non-funds based income
• Ensure costs are managed within budgets
💡 Quick Summary
Seeking a career-building opportunity? The Branch Manager position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
