Job Description
join us as a Branch Manager
If you’re customer focused and looking to put your people management experience to use, this could be your ideal role
You’ll be leading and motivating a branch team to deliver outstanding service
With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
This is a fantastic opportunity to relocate to one of Scotland’s most beautiful and unique locations
If you’re ready for a new adventure and want to combine career growth with an incredible lifestyle, we’d love to hear from you
What you'll do
For many of our customers, nothing beats doing their banking face-to-face. As a Branch Manager, you’ll be making sure that the service they receive in your branch doesn’t disappoint.
You’ll lead, coach and inspire your team to build great relationships with our customers, in order to earn their trust and have meaningful discussions about what they need – so we can make a real difference for them.
Day to day, you’ll be:
Overseeing the smooth running of the branch and managing branch costs
Creating a culture where excellent customer service is provided in every interaction
Setting clear goals, supporting your team in achieving their goals, nurturing a team bond and leading by example
Making sure your team provide customers with products that best suit their needs
Holding regular 121 meetings to provide tailored coaching, training and development opportunities
The skills you'll need
We’re looking for someone who shares our passion for delivering excellent customer service, and can inspire a team to deliver the same great service for our customers too. You'll have ability to coach teams and individuals, with a proven track record of developing individuals to perform against customer and business needs.
We’ll also be looking for you to demonstrate:
Experience of building, leading and motivating a team in a customer facing environment
The ability to build relationships by being friendly and approachable
Strong communication skills, to convey information in a simple and understandable way
The ability to work independently, and with a high degree of resilience
The ability to understand and respond effectively to the changing needs of our customers
If you’re customer focused and looking to put your people management experience to use, this could be your ideal role
You’ll be leading and motivating a branch team to deliver outstanding service
With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
This is a fantastic opportunity to relocate to one of Scotland’s most beautiful and unique locations
If you’re ready for a new adventure and want to combine career growth with an incredible lifestyle, we’d love to hear from you
What you'll do
For many of our customers, nothing beats doing their banking face-to-face. As a Branch Manager, you’ll be making sure that the service they receive in your branch doesn’t disappoint.
You’ll lead, coach and inspire your team to build great relationships with our customers, in order to earn their trust and have meaningful discussions about what they need – so we can make a real difference for them.
Day to day, you’ll be:
Overseeing the smooth running of the branch and managing branch costs
Creating a culture where excellent customer service is provided in every interaction
Setting clear goals, supporting your team in achieving their goals, nurturing a team bond and leading by example
Making sure your team provide customers with products that best suit their needs
Holding regular 121 meetings to provide tailored coaching, training and development opportunities
The skills you'll need
We’re looking for someone who shares our passion for delivering excellent customer service, and can inspire a team to deliver the same great service for our customers too. You'll have ability to coach teams and individuals, with a proven track record of developing individuals to perform against customer and business needs.
We’ll also be looking for you to demonstrate:
Experience of building, leading and motivating a team in a customer facing environment
The ability to build relationships by being friendly and approachable
Strong communication skills, to convey information in a simple and understandable way
The ability to work independently, and with a high degree of resilience
The ability to understand and respond effectively to the changing needs of our customers
💡 Quick Summary
Seeking a career-building opportunity? The Branch Manager position is now open for candidates interested in the Bank Jobs sector. This role in Lerwick offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
