Branch Operation Manager | Leading Bank

Branch Operation Manager - Leading Banking

Location: Across Tamil Nadu

Job Description

• Supervise monitor Personal Banker desks and contract sales staff.

• Branch administration..

• Lobby Management

• Ensure quality customer service is delivered.

• Resolution of customer queries/complaints.

• Customer service to ensure walk in customers issues.

• Monitor Staff productivity and give guidance on improving the same in conjunction with the

• Branch Manager.

• Monitoring of dummy accounts suspense accounts, deferred accounts, accounts payable/ receivable.

• Branch Operations and Audit Compliance.

• Authorize Personal Banker transactions.

• Corporate salaries processing.

• Cost Management and staff productivity.

• Responsible for Cash and Customer transactions at the Teller counters.

• Supervising all Non-Cash transactions like DD/MC, fund transfer etc.

• Penetration of Saving Accounts on non liability customers.

• Reconciliation and maintenance of suspense accounts register as per the required format.

• Branch Merchandising.

• Generate business, cross sell and monitor cross sales of Personal Bankers..

• Generate leads for Third Party Products to the customers

• Ensure that all tellers are adequately trained on the Products of the bank.

Interested candidate can share CV to diviya@avglobaladvisory.com or WhatsApp+150034556

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