Job Description
Job description
Group Company: AU Small Finance Bank Limited Designation: Branch Operations and Service Manager Branch Banking Office Location: Position description: Manage overall branch operations and ensure timely, high-quality service delivery. Primary Responsibilities: 1. Assist Branch Head in achieving branch targets and driving sales campaigns. 2. Monitor unusual transactions daily and ensure timely resolution. 3.Identify and plug income leakages; manage branch costs efficiently. 4. Oversee all branch operations including cash, ATM (onsite/offsite), key movement, lockers, and stationery. 5. Supervise client and internal accounts, including deposits, closures, suspense, payables/receivables, DDs, and POs. 6. Monitor critical accounts; coordinate with processing centers and clearing units for smooth operations. 7. Act as custodian for vouchers, reports, registers, and ensure proper records management. 8. Maintain branch premises, manage vendor payments, AMC contracts, and ensure timely renewals. +. Ensure compliance with operational standards in areas like Clearing, CMS, and DP operations. 10. Review operational reports and drive process improvements regularly. Additional Responsibilities: 1. Ensure high service standards and achieve branch service and quality targets. 2. Oversee branch administration and supervise operations staff for timely, quality delivery. 3. Monitor service levels and take corrective actions to maintain customer satisfaction. 4. Address customer complaints promptly and conduct service meets/feedback reviews. 5. Drive migration of customers to digital channels. 6. Coordinate with internal departments to ensure seamless branch operations. 7. Support branch budget goals through deepening, cross-selling, and walk-in referrals. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI/Telecom/Any Industry Role: Executive/Officer Years of experience: 6 to 7 Key Performance Indicators: Customer Satisfaction Score (CSAT), Complaint Resolution TAT, Service Audit Score, Transaction Accuracy Rate, ATM/Cash Reconciliation Timeliness, Cost Control vs. Budget, Regulatory & Audit Compliance, Digital Channel Migration Rate, Cross-sell / Referral Targets, Staff Training & Productivity Required Competencies: 1. Strong analytical and problem-solving skills 2. Excellent written and verbal communication 3. Effective people management and team leadership 4. Attention to detail and ability to identify early warning signals 5.Hardworking, detail-oriented, and focused on integrity 6. Growth-driven with industry awareness
Group Company: AU Small Finance Bank Limited Designation: Branch Operations and Service Manager Branch Banking Office Location: Position description: Manage overall branch operations and ensure timely, high-quality service delivery. Primary Responsibilities: 1. Assist Branch Head in achieving branch targets and driving sales campaigns. 2. Monitor unusual transactions daily and ensure timely resolution. 3.Identify and plug income leakages; manage branch costs efficiently. 4. Oversee all branch operations including cash, ATM (onsite/offsite), key movement, lockers, and stationery. 5. Supervise client and internal accounts, including deposits, closures, suspense, payables/receivables, DDs, and POs. 6. Monitor critical accounts; coordinate with processing centers and clearing units for smooth operations. 7. Act as custodian for vouchers, reports, registers, and ensure proper records management. 8. Maintain branch premises, manage vendor payments, AMC contracts, and ensure timely renewals. +. Ensure compliance with operational standards in areas like Clearing, CMS, and DP operations. 10. Review operational reports and drive process improvements regularly. Additional Responsibilities: 1. Ensure high service standards and achieve branch service and quality targets. 2. Oversee branch administration and supervise operations staff for timely, quality delivery. 3. Monitor service levels and take corrective actions to maintain customer satisfaction. 4. Address customer complaints promptly and conduct service meets/feedback reviews. 5. Drive migration of customers to digital channels. 6. Coordinate with internal departments to ensure seamless branch operations. 7. Support branch budget goals through deepening, cross-selling, and walk-in referrals. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI/Telecom/Any Industry Role: Executive/Officer Years of experience: 6 to 7 Key Performance Indicators: Customer Satisfaction Score (CSAT), Complaint Resolution TAT, Service Audit Score, Transaction Accuracy Rate, ATM/Cash Reconciliation Timeliness, Cost Control vs. Budget, Regulatory & Audit Compliance, Digital Channel Migration Rate, Cross-sell / Referral Targets, Staff Training & Productivity Required Competencies: 1. Strong analytical and problem-solving skills 2. Excellent written and verbal communication 3. Effective people management and team leadership 4. Attention to detail and ability to identify early warning signals 5.Hardworking, detail-oriented, and focused on integrity 6. Growth-driven with industry awareness
💡 Quick Summary
Seeking a career-building opportunity? The Branch Operations and Service Manager Branch Banking position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
