Job Description
What The Role Is
As a Branch Operations Leader you will provide a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers’ needs. Leadership skills are paramount while you assist other teammates with more complex tasks like directing the operational, risk and compliance priorities for the bank branch. This position is also responsible for deepening and expanding customer relationships by identifying needs and recommending potential solutions..
How You Will Make An Impact
• Lead the daily, weekly and monthly operational reconciliation and is the main contact person for internal audit adherence and tasks.
• Orchestrate the transactional duties and cash balancing needs of the bank branch, including management of branch currency needs.
• Supervise tellers when applicable.
• Provide training and mentorship for new tellers and personal bankers for transactional duties.
• Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
• Superb communication and service skills to engage with customers about their financial needs and connecting products and services with those needs..
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Who You Are
• High school diploma or equivalent required; college coursework preferred.
• 1-year cash handling experience in a banking or retail environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Ability to lift up to twenty-five (25) pounds.
• Regular and reliable attendance.
• Works cooperatively with others.
Cadence Bank
Qualifications
Behaviours
Required
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivation
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Education
Required
High School or better
Experience
Required
1 years: 1-2 year cash handling experience in a banking or retail environment preferred. Excellent written and verbal communication skills with the ability to solve problems
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
As a Branch Operations Leader you will provide a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers’ needs. Leadership skills are paramount while you assist other teammates with more complex tasks like directing the operational, risk and compliance priorities for the bank branch. This position is also responsible for deepening and expanding customer relationships by identifying needs and recommending potential solutions..
How You Will Make An Impact
• Lead the daily, weekly and monthly operational reconciliation and is the main contact person for internal audit adherence and tasks.
• Orchestrate the transactional duties and cash balancing needs of the bank branch, including management of branch currency needs.
• Supervise tellers when applicable.
• Provide training and mentorship for new tellers and personal bankers for transactional duties.
• Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
• Superb communication and service skills to engage with customers about their financial needs and connecting products and services with those needs..
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Who You Are
• High school diploma or equivalent required; college coursework preferred.
• 1-year cash handling experience in a banking or retail environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Ability to lift up to twenty-five (25) pounds.
• Regular and reliable attendance.
• Works cooperatively with others.
Cadence Bank
Qualifications
Behaviours
Required
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivation
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Education
Required
High School or better
Experience
Required
1 years: 1-2 year cash handling experience in a banking or retail environment preferred. Excellent written and verbal communication skills with the ability to solve problems
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
💡 Quick Summary
Seeking a career-building opportunity? The Branch Operations Leader position is now open for candidates interested in the Bank Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
