Job Description
Hiring For Banking:-
Branch Operations Manager Job Description
A Branch Operations Manager is responsible for the entire operation of a branch
From ensuring the attainment of sales goals to overseeing everyone provides excellent customer service.
This role is critical as it bridges the gap between upper management and front-line staff, ensuring seamless functioning and consistent growth.
Responsibilities:-
• Lobby Management at branch
• Ensure quality customer services are provided at branch
• Handling Customer Complaints
• Manage irate customers if required or escalated
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TAT's
• Monitor all complaints received and ensure that staff are closing it within TAT
• Monitoring Welcome desk for overcrowding
• Lead team-building and staff development activities
• Identify, prioritize and resolve customer service and operational issues
• Monitor customer feedback and recommend strategies to improve the customer experience
Designation - Branch Operation Manager
Location - Pan India
Industry Type:Banking
Department:Back office Operations Management
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education : Any Graduate
To Apply for this opportunity share Your Resume On Email Id- Connect.betterhire@gmail.com
This job is provided by Shine.com
Branch Operations Manager Job Description
A Branch Operations Manager is responsible for the entire operation of a branch
From ensuring the attainment of sales goals to overseeing everyone provides excellent customer service.
This role is critical as it bridges the gap between upper management and front-line staff, ensuring seamless functioning and consistent growth.
Responsibilities:-
• Lobby Management at branch
• Ensure quality customer services are provided at branch
• Handling Customer Complaints
• Manage irate customers if required or escalated
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TAT's
• Monitor all complaints received and ensure that staff are closing it within TAT
• Monitoring Welcome desk for overcrowding
• Lead team-building and staff development activities
• Identify, prioritize and resolve customer service and operational issues
• Monitor customer feedback and recommend strategies to improve the customer experience
Designation - Branch Operation Manager
Location - Pan India
Industry Type:Banking
Department:Back office Operations Management
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education : Any Graduate
To Apply for this opportunity share Your Resume On Email Id- Connect.betterhire@gmail.com
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Branch Operations Manager position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.