Job Role: . Lead the Service Team. . Ensuring regulatory and procedural compliance . To co-ordinate the audit of the branch . Ensuring service excellence to enhance portfolio, control retention and better cross sell . Authorize and check RO / SO entries . Check end products . Check vouchers to clear transactions of Rs. 10 lakhs & above . Vault / Key custodian Job Requirement: . Customer service oriented . Meticulous . Eye for details . Ability to manage and motivate front office staff. . Thorough overall understanding of banking . Graduate/MBA . Graduates with 6-8 years experience . MBA with 4-6 years experience . Should possess customer orientation and team leader qualities