Job Purpose To head branch operations ensuring top of the line customer service and customer engagements Functional Responsibilities To ensure customer service standards are met and minimize customer complaints and escalations Deepen customer engagements and ensure revenue is maximized by cross sell and upsell Ensure smooth operations of the branch at all times Ensure branch adheres to the highest standards of compliance Ensure branch upkeep in terms of physical and IT infrastructure Job Purpose To head branch operations ensuring top of the line customer service and customer engagements Functional Responsibilities To ensure customer service standards are met and minimize customer complaints and escalations Deepen customer engagements and ensure revenue is maximized by cross sell and upsell Ensure smooth operations of the branch at all times Ensure branch adheres to the highest standards of compliance Ensure branch upkeep in terms of physical and IT infrastructure