Job Role: Branch Operations ManagerJob PurposeTo head branch operations ensuring top of the line customer service and customer engagements Functional ResponsibilitiesTo ensure customer service standards are met and minimize customer complaints and escalationsDeepen customer engagements and ensure revenue is maximized by cross sell and upsellEnsure smooth operations of the branch at all timesEnsure branch adheres to the highest standards of complianceEnsure branch upkeep in terms of physical and IT infrastructure