Roles & Responsibilities:

Risk and Portfolio Management
• To Monitor and adhere risk target and benchmark
• Ensure roll back of all cases in delinquencies of products being managed

People Management
• Develop good leadership skill and propel the collection team
• Train and impart functional training skill
• Focus on performance deliverables and give periodic performance feedback
• Handling a Team of Field Executives and Telesales

Process Management, RIC and Audit
• Agency/client visits to be done as required and whenever necessary, and documented
• Ensure strict implementation of laid down assigned processes
• To ensure 100% compliances on all processes
• Maintain MIS reports
• Ensuring payments deposition on timely basis of all customers
• To ensure proper verification on new vendor/agency/DRA onboarding as per the standard guidelines set by RBI/Bank to avoid any further Audit/Compliance issues
• To make sure all executives are DRA certified, if not then need to check proper approval is in place for the same
• To check whether issuance of ID cards to certified executives is in place or not
• To ensure clients queries/expectations to be met as per requirements
• To have review meetings with empaneled agencies/vendors/DRA's to achieve and deliver the expected target/numbers
• To make sure all banking existing software/applications used by staff members/clients are working fine and used by authorized person
• To coordinate with central team for all pending activities if any or any other disconnect related to processes

Recruitment, Training and Development of team (On rolls, off rolls and outsourced)
• Ensure capacity plans, keeping team motivated

Cross Functional Relationship
• Interact with branch staff of all aspects of customer relationship, leverage on branch relationship during collections work

Education Qualification:

A Degree (Graduation) in any discipline from a University recognized by the Govt. Of India/Govt. bodies/AICTE

Desirable qualification : Post Graduate Degree/Diploma in any discipline

Work Experience:

Minimum 2 Years of overall work experience out of which One (1) year of experience should be in Collection Profile with Banks/NBFCs/Financial Institutions and related industries in India.

The details shared here are for quick reference only. For more details, T&C, and to apply for the Job please refer to the career section of the Bank's website or click here: - https://www.bankofbaroda.in/career/current-opportunities/recruitment-for-the-position-of-branch-receivables-manager-in--receivables-management-vertical