Branch|branch Operations Head

About Branch Banking: With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank's customer engagement strategy across products and services About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch's financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key ResponsibilitiesEnsure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service with a team of Tellers and Customer Service Officers.Ensure all customer complaints and issues are resolved maintaining high service standardsEstablish and strengthen allkey customer relationships to generate sustained businessEnsure growth in account balances and achievement of aggregate cross sell points targetEnsure maintenance of cash balance as per Cash Retention LimitControl and monitor leakage of income, office accounts and anti-money laundering alertsEnsure compliance with banking rules, regulations & procedures, review vault register and overdue managementReview branch operations reports and track exceptional transactions.Handle internal and external audit processes and attend audit queries immediatelyEnsure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications: Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized instituteNCFM and AMFI Certifications Role Proficiencies: Knowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority- setting environmentAbility to handle pressure and meet deadlines