BranchBranch Relationship Head

About Branch Banking:The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services.About the Role:The candidate will be expected to manage a team of 5-7 RMs and will be responsible to guide and mentor them for better customer engagement. Key roles will include customer portfolio management (ETB and NTB, salaried, savings, NR, etc.), review of overall RM portfolio performance and driving initiatives to improve book growth, increase product cross-sell and enhance customer experience. The candidate will also work closely with different Branch Banking channels and CO to identify opportunities and develop strategies to drive growth across key organizational objectives.Key Responsibilities: To effectively manage a team of 5-7 RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metricsGuide and mentor to the relationship managers to deliver superior customer experienceEnsuring RMs are meeting the right set of customers and following the operating rhythm cadence as definedTo carry out regular supervisory review cadence as definedDoing joint calls with mapped relationship managers to augment business conversionsCustomer complaints and service issues management to ensure satisfactory closure within the defined TATSMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial productsFocus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped bookProvide clarity of business objectives to the mapped RMsMonitoring sales and service processes of the RMsComplete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and BurgundyManage and control attrition in the NTB and ETB mapped book of the RMsIncrease the liability book size of NTB and ETB customers mapped to the reporting RMsImprove the product per customer/ family by guiding RMs on the operating rhythm and the sales processTo enhance and retain customer profitability by capturing larger share of walletEnsure all customers are accurately profiledEnsure right products and investment advisory services are provided to the customers by the mapped RMsEnsure RMs are trained and well equipped with data and products to handle customer requirements and service requestsRecruitment and training of the relationship management teamEnsure timely certifications for all mapped RMsWork closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goalsTo aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMsTo assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts Qualifications:Optimal qualification for success on the job is: Post-grad required7-+ years+ experience in Banking/ Financial services preferably in branch banking role and who has been in a leadership role of a similar nature Role Proficiencies:For successful execution of the job, the candidate should possess the following: Knowledge Knowledge of banking sectorBanking products and process knowledgeNRI Product and Regulatory knowledge Leadership Ability to manage a team of 5-7 RMs, should be