Job Description
About Branch Banking
The branches act as the face of Axis Bank for millions of retail customers and is
hence
an integral part of the Banks strategy
Branches play a major role in deposit mobilization from New
To
Bank
NTB
customers
and are also core drivers of the Banks customer engagement strategy across products and services
About the Role
As a part of the branch banking team
Branch Relationship Officers
BROs
are responsible for providing financial solutions to customer by offering banks products
providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits
They will be required to use their communication skills to add new customers and Cross Sell of Bank products
As part of daily cadence
BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer
BROs are expected to process customer transactions and Service requests within defined turnaround time
TAT
and ensure end to end closure
BROs may also be posted as teller as per organizations requirements for processing cash transactions of customers
BROs shall introduce customers to alternate channels of banking such as Internet Banking
mobile banking
Whatsapp banking wherever possibleKey Skills
Customer Service Skills
Excellent communication and interpersonal skills to interact effectively with customersRegulatory Knowledge
Familiarity with KYC
Know Your Customer
AML
Anti
Money Laundering
and other compliance requirementsSales and negotiation
Ability to sell financial products and servicesAttention to detail
High level of accuracy in handling cash transactions and financial documentsKey Responsibilities
Offering solutions and Cross selling Banks retail banking and third party products as per assigned budgets
Eg
Life insurance
General insurance
Mutual Funds
Loans etc
Achieve Business budgets as assigned by the organization on a monthly basis consistently
Generating referrals and leads of new customers for sale of banks products
Promoting banks products by taking part in marketing activities and customer visits outside the branch
Contact existing customers for bringing in more deposits and cross selling of banks products
Timely and accurate processing of customer transactions and requests
Handle customer queries and provide correct solutions to ensure there are no customer complaints
Follow all compliance guidelines
regulatory and legislative
for each activity released from time to time
Ensure that all audit requirements of the bank are met optimum audit rating
Complete all mandatory certifications required for the role
EUIN
SP Certification etc
Complete all learning activities
trainings conducted by the bank from time to time
Daily entry of interaction with customers in banks CRM system
Participate and follow all initiatives
Campaigns
Drives that are undertaken by the bank from time to timeQualifications
Optimal qualification for success on the job is
Graduation
Post
Graduation from a recognized instituteRole Proficiencies
For successful execution of the job
the candidate should possess the following
Knowledge of banking regulations and normsMaintain a high level of knowledge of banking products and servicesGood communication
both verbal and written
skill in both English and the local languageAbility to handle pressure and meet deadlinesGood networking and relationship building skills
The branches act as the face of Axis Bank for millions of retail customers and is
hence
an integral part of the Banks strategy
Branches play a major role in deposit mobilization from New
To
Bank
NTB
customers
and are also core drivers of the Banks customer engagement strategy across products and services
About the Role
As a part of the branch banking team
Branch Relationship Officers
BROs
are responsible for providing financial solutions to customer by offering banks products
providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits
They will be required to use their communication skills to add new customers and Cross Sell of Bank products
As part of daily cadence
BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer
BROs are expected to process customer transactions and Service requests within defined turnaround time
TAT
and ensure end to end closure
BROs may also be posted as teller as per organizations requirements for processing cash transactions of customers
BROs shall introduce customers to alternate channels of banking such as Internet Banking
mobile banking
Whatsapp banking wherever possibleKey Skills
Customer Service Skills
Excellent communication and interpersonal skills to interact effectively with customersRegulatory Knowledge
Familiarity with KYC
Know Your Customer
AML
Anti
Money Laundering
and other compliance requirementsSales and negotiation
Ability to sell financial products and servicesAttention to detail
High level of accuracy in handling cash transactions and financial documentsKey Responsibilities
Offering solutions and Cross selling Banks retail banking and third party products as per assigned budgets
Eg
Life insurance
General insurance
Mutual Funds
Loans etc
Achieve Business budgets as assigned by the organization on a monthly basis consistently
Generating referrals and leads of new customers for sale of banks products
Promoting banks products by taking part in marketing activities and customer visits outside the branch
Contact existing customers for bringing in more deposits and cross selling of banks products
Timely and accurate processing of customer transactions and requests
Handle customer queries and provide correct solutions to ensure there are no customer complaints
Follow all compliance guidelines
regulatory and legislative
for each activity released from time to time
Ensure that all audit requirements of the bank are met optimum audit rating
Complete all mandatory certifications required for the role
EUIN
SP Certification etc
Complete all learning activities
trainings conducted by the bank from time to time
Daily entry of interaction with customers in banks CRM system
Participate and follow all initiatives
Campaigns
Drives that are undertaken by the bank from time to timeQualifications
Optimal qualification for success on the job is
Graduation
Post
Graduation from a recognized instituteRole Proficiencies
For successful execution of the job
the candidate should possess the following
Knowledge of banking regulations and normsMaintain a high level of knowledge of banking products and servicesGood communication
both verbal and written
skill in both English and the local languageAbility to handle pressure and meet deadlinesGood networking and relationship building skills
💡 Quick Summary
Seeking a career-building opportunity? The BranchBranch Relationship Officer position is now open for candidates interested in the Bank Jobs sector. This role in Bikaner offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.