Breakdown Controller, Planner

RTS - Rogers Truck Services Ltd

Is seeking an applicant to work with our team of controllers assisting and managing 24-hour Roadside & Recovery based incidents .

We our seeking to join our team -

Breakdown Controller - on a 4 on 4 off basis ( 06.00am -18.00 pm) Based at our offices in Runcorn . We operate mobile service vehicles across the Northwest and North Wales, along with our workshop , attending to commercial vehicle breakdowns, Roadside assistance , vehicle recovery and transport operations.

Experience:

Reasonable geographical knowledge, ability to deal with multiple tasks, including call handling, assigning jobs.

Excellent Customer service skills essential. Planning and the ability to build and maintain relations with both our customers and staff.

Previous experience working in a roadside , recovery, transport industry back ground , ideally using Apex RMS, and Excel is an advantage, but not essential as full training available for the right candidate

The Role:

The successful applicant will work closely along side the operations manager, directors and with our roadside operators and customers, ensuring that incidents are dealt with in a professional manner and meet expectations.

You'll be dealing with communications and monitoring that the incident has been dealt with effectively and in a professional manner.

Monitoring kpi's, updating customers and case building.

Have excellent team working skills, and communication

Liaising with customers on fault finding and repair options , and updating roadside technicians

Please get in touch if you feel you have the required skillset.

Job Types: Full-time, Contract, Permanent

Salary: Hourly Rate to be discussed at interview

Job Types: Full-time, Contract

Pay: £27,300.00-£32,760.00 per year

Benefits:

Company pension

Health & wellbeing programme

Private medical insurance

Schedule:

12 hour shift

Education:

GCSE or equivalent (preferred)

Experience:

Communication skills: 1 year (required)

Case management: 1 year (required)

customer service: 3 years (required)

Work Location: In person

Application deadline: 18/08/2025

Reference ID: Controller / Planner