Educates customers regarding use of installed products

Determines customer's current service levels

Performs all duties of Broadband Technician I as necessary

Make decisions to complete first time resolution regarding the type of repair required at the customer premise

Maintains a clean and organized company vehicle/ equipment

Serve the customer at all levels

Installs, maintains/repairs and tests residential/small business broadband products such as

Work with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.\/span\/li

Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS,

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