Job Description
over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
In this role, youll own service outcomes, remove friction and ensure a seamless service experience so our brokers can deliver for their customers with confidence. As part of the Broker Service team, youll be the trusted point of contact for service delivery, championing and advocating broker needs across internal teams while partnering with stakeholders to enhance capability, drive innovative solutions, and embed a culture of collaboration, excellence and customer centricity, all in alignment with IAGs Intermediated Insurance Australia (IIA) strategy.
You can be based in any of our offices nationwide. The role offers a hybrid working arrangement, with the option to work from home up to two days per week.
What You'll Do
Build strong, service-based relationships with brokers ensuring expectations and business objectives are met Develop relationships with internal stakeholders to support the delivery of services to brokers Manage and resolve complex service issues, acting as the escalation point to ensure timely and effective outcomes. Assist in implementing initiatives that improves service delivery and support the goals of the Broker Service Team Support governance initiatives, including audits, and compliance with Terms of Trade.
What You'll Bring Strong customer service experience, preferably in finance or insurance environment Background in Service, Underwriting, Claims, or Portfolio or Relationship Management is preferable Demonstrated experience managing complex service issues Comfortable engaging with senior brokers and internal leaders Ability to operate autonomously with accountability Good attention to detail and ability to analyse various sources of information Strong service acumen
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Friday 17 April 2026 11:59PM AEDT
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
In this role, youll own service outcomes, remove friction and ensure a seamless service experience so our brokers can deliver for their customers with confidence. As part of the Broker Service team, youll be the trusted point of contact for service delivery, championing and advocating broker needs across internal teams while partnering with stakeholders to enhance capability, drive innovative solutions, and embed a culture of collaboration, excellence and customer centricity, all in alignment with IAGs Intermediated Insurance Australia (IIA) strategy.
You can be based in any of our offices nationwide. The role offers a hybrid working arrangement, with the option to work from home up to two days per week.
What You'll Do
Build strong, service-based relationships with brokers ensuring expectations and business objectives are met Develop relationships with internal stakeholders to support the delivery of services to brokers Manage and resolve complex service issues, acting as the escalation point to ensure timely and effective outcomes. Assist in implementing initiatives that improves service delivery and support the goals of the Broker Service Team Support governance initiatives, including audits, and compliance with Terms of Trade.
What You'll Bring Strong customer service experience, preferably in finance or insurance environment Background in Service, Underwriting, Claims, or Portfolio or Relationship Management is preferable Demonstrated experience managing complex service issues Comfortable engaging with senior brokers and internal leaders Ability to operate autonomously with accountability Good attention to detail and ability to analyse various sources of information Strong service acumen
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Friday 17 April 2026 11:59PM AEDT
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
More About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Broker Advocate position is now open for candidates interested in the Insurance sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.