Job Description
Company Description
Central Adelaide CBD location
Full time (75 hours per fortnight)
Hybrid work arrangements
Salary range: $76,000 to $89,000 per year (including superannuation)
Be part of Beyond Bank-a bank that is for and with you.
We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With more than 300,000 members and more than 50 branches across five states & territories, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
As our broker channel continues to grow, we’re looking for a Broker Support Officer to join our high-performing Broker Operations team. This is a great opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering accurate, timely outcomes.
As a Broker Support Officer, you’ll play a critical role in delivering a seamless, high-quality experience for accredited brokers and their clients.. You’ll build trusted relationships through exceptional service, positioning Beyond Bank as their preferred financial partner. You’ll manage each loan file from end to end ensuring compliance, accuracy, and timely progression while keeping Brokers informed throughout the process. Your strong understanding of mortgage lending, combined with your ability to manage multiple priorities, will help create positive, reliable experiences that foster confidence and advocacy. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working collaboratively with Brokers and internal teams, and takes pride in contributing to the growth of the third‑party broker channel.
In the role you will
Act as a key point of contact for Brokers, providing timely, professional and solution focused support
Build strong working relationships with brokers through consistent, effective, timely communication
Pro actively manage broker expectations, supporting broker-submitted home loan applications end to end
Reviewing documentation and completing application checks with accuracy and alignment with credit policy and compliance requirements
Manage a portfolio of broker applications, balancing new and existing applications while meeting service level agreements (SLA’s)
Resolve Broker and member concerns swiftly, including escalated complaints, ensuring outcomes exceed expectations.
Champion customer retention by spotting opportunities to strengthen relationships and promote Beyond Bank’s full suite of services.
Stay sharp with up-to-date product, system, and credit policy knowledge, while confidently navigating complex financial documents and structures.
Contribute to the success of the Third-Party Broker Channel by achieving conversion, sales, and referral targets.
Drive continuous improvement by challenging the status quo, sharing expertise, and embracing innovation and change as a collaborative team player.
Qualifications
About you
You will be the go-to expert for Brokers, owning the loan journey from application to settlement while delivering fast, accurate, and customer-focused solutions. With your sharp lending knowledge and relationship-building skills, you'll turn complex scenarios into seamless experiences that strengthen trust in Beyond Bank.
You’ll bring a strong grasp of mortgage lending, credit policies, and compliance, backed by a relevant tertiary qualification and deep knowledge of the National Consumer Credit Act.
Your sharp attention to detail and ability to interpret complex financial documents will ensure every application meets regulatory and policy standards.
With excellent communication and problem-solving skills, you’ll build trusted relationships across Brokers, customers, and internal teams.
You’ll thrive in both independent and team settings, managing time effectively and adapting quickly to new systems and processes.
Your proactive mindset and commitment to continuous learning will help drive innovation and elevate the Broker experience.
Additional Information
See yourself in our team
As a Broker Support Officer, you will join a dynamic team of finance professionals, who deliver outstanding personalised service to our broker partners. In this role, we continually grow Beyond Bank’s footprint in the community. The broker team deliver incremental growth to the bank by delivering high volumes of new business, and new to bank customers, helping the bank achieve its annual goals. Join our team and enjoy a busy role where each day brings new challenges, new learning opportunities and a sense of achievement
Why work for Beyond Bank?
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
There are even more benefits:
Additional 3 paid work-life balance days
Paid community volunteer days to support community organisations across Australia
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
A flexible and diverse working environment
Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Applications close on the 12th of February 2026.
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
As a Certified B Corp, we use our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Central Adelaide CBD location
Full time (75 hours per fortnight)
Hybrid work arrangements
Salary range: $76,000 to $89,000 per year (including superannuation)
Be part of Beyond Bank-a bank that is for and with you.
We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With more than 300,000 members and more than 50 branches across five states & territories, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
As our broker channel continues to grow, we’re looking for a Broker Support Officer to join our high-performing Broker Operations team. This is a great opportunity for someone who thrives in a busy environment, enjoys building relationships and takes pride in delivering accurate, timely outcomes.
As a Broker Support Officer, you’ll play a critical role in delivering a seamless, high-quality experience for accredited brokers and their clients.. You’ll build trusted relationships through exceptional service, positioning Beyond Bank as their preferred financial partner. You’ll manage each loan file from end to end ensuring compliance, accuracy, and timely progression while keeping Brokers informed throughout the process. Your strong understanding of mortgage lending, combined with your ability to manage multiple priorities, will help create positive, reliable experiences that foster confidence and advocacy. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working collaboratively with Brokers and internal teams, and takes pride in contributing to the growth of the third‑party broker channel.
In the role you will
Act as a key point of contact for Brokers, providing timely, professional and solution focused support
Build strong working relationships with brokers through consistent, effective, timely communication
Pro actively manage broker expectations, supporting broker-submitted home loan applications end to end
Reviewing documentation and completing application checks with accuracy and alignment with credit policy and compliance requirements
Manage a portfolio of broker applications, balancing new and existing applications while meeting service level agreements (SLA’s)
Resolve Broker and member concerns swiftly, including escalated complaints, ensuring outcomes exceed expectations.
Champion customer retention by spotting opportunities to strengthen relationships and promote Beyond Bank’s full suite of services.
Stay sharp with up-to-date product, system, and credit policy knowledge, while confidently navigating complex financial documents and structures.
Contribute to the success of the Third-Party Broker Channel by achieving conversion, sales, and referral targets.
Drive continuous improvement by challenging the status quo, sharing expertise, and embracing innovation and change as a collaborative team player.
Qualifications
About you
You will be the go-to expert for Brokers, owning the loan journey from application to settlement while delivering fast, accurate, and customer-focused solutions. With your sharp lending knowledge and relationship-building skills, you'll turn complex scenarios into seamless experiences that strengthen trust in Beyond Bank.
You’ll bring a strong grasp of mortgage lending, credit policies, and compliance, backed by a relevant tertiary qualification and deep knowledge of the National Consumer Credit Act.
Your sharp attention to detail and ability to interpret complex financial documents will ensure every application meets regulatory and policy standards.
With excellent communication and problem-solving skills, you’ll build trusted relationships across Brokers, customers, and internal teams.
You’ll thrive in both independent and team settings, managing time effectively and adapting quickly to new systems and processes.
Your proactive mindset and commitment to continuous learning will help drive innovation and elevate the Broker experience.
Additional Information
See yourself in our team
As a Broker Support Officer, you will join a dynamic team of finance professionals, who deliver outstanding personalised service to our broker partners. In this role, we continually grow Beyond Bank’s footprint in the community. The broker team deliver incremental growth to the bank by delivering high volumes of new business, and new to bank customers, helping the bank achieve its annual goals. Join our team and enjoy a busy role where each day brings new challenges, new learning opportunities and a sense of achievement
Why work for Beyond Bank?
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
There are even more benefits:
Additional 3 paid work-life balance days
Paid community volunteer days to support community organisations across Australia
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
A flexible and diverse working environment
Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Applications close on the 12th of February 2026.
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
As a Certified B Corp, we use our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
💡 Quick Summary
Seeking a career-building opportunity? The Broker Support Officer position is now open for candidates interested in the Bank Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
