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Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Broker Support Specialist (BSS), you will play a pivotal role in supporting Thinktank’s broker and white‑label partner network across both residential and commercial lending. Reporting to the Head of Broker Operations, this role is the first point of contact for inbound broker enquiries, scenarios and escalations, while ensuring credit quality, compliance standards and service levels are consistently met.
Working closely with Residential Account Managers, Relationship Managers and Credit teams, you will contribute to seamless workflows, strong stakeholder relationships and continuous improvement across the third‑party channel.
Key Accountabilities
Act as a primary point of contact for brokers and white‑label partners, managing scenarios, enquiries and technical product questions
Manage inbound enquiries via phone, email and Thinktank’s scenario hotline
Record, triage and manage early‑stage deal scenarios through the sales funnel
Support Residential Account Managers, Relationship Managers and Commercial Analysts with portfolio management and broker communications
Assist with workshopping loan scenarios and reviewing submissions to ensure alignment with Thinktank’s credit standards
Ensure applications comply with NCCP, responsible lending obligations and internal policies
Maintain high data quality across CRM systems and reporting tools
Track, manage and report on SLAs, identifying and escalating credit or compliance risks where required
Attend broker meetings, aggregator events, PD days and partner engagements as needed
Contribute to process improvement initiatives and foster a collaborative, high‑performance team culture
About You
3–5 years’ experience in residential and/or commercial lending, ideally through third‑party channels
Strong understanding of residential mortgage credit and financial services products
Proven ability to manage competing priorities while consistently meeting SLAs
Confident communicator with strong stakeholder engagement skills
Detail‑oriented with a strong compliance and risk mindset
Self‑motivated, proactive and sales‑oriented, with a desire to grow your career
High standards of professionalism, ethics and integrity
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Relationship Manager
Australian Retirement Trust
Brisbane QLD 4000
Candidate Manager
Talent
Brisbane QLD 4000
Opportunities for promotion
Work from home
View similar jobs with this employer
Business Unit Manager - EndoTherapy
Olympus Australia
Melbourne VIC
Remote work allowance
Employee assistance program
Work from home
Client Associate - Responsible Entity Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Work from home
Corporate Accounts and Insurance Consultant
Aware Super
Melbourne VIC
Product Manager, Australia
Omnidian
Remote
Annual leave
Opportunities for advancement
Marketing Specialist
Aware Super
Melbourne VIC
Credit Controller
Lander & Rogers
Melbourne VIC
Annual leave
Wellness allowance
Service Hub Consultant
Athena Mortgage
Sydney NSW 2000
Work from home
Senior Finance Partner (International Projects)
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Clinical Research Associate II
Precision Medicine Group
Melbourne VIC
Talent Acquisition Partner
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Associate
Perpetual Limited
Melbourne VIC
Work from home
Broker Support Specialist
Thinktank
Sydney NSW
FACEM – Virtual Emergency Care (Contractor, Remote)
FAST TRACK EMERGENCY
Remote
Work from home
AEW&C Product Support - Support Equipment Analyst
Boeing RIV Site
Brisbane QLD
On-the-job training
Parental leave
Health insurance
Insurance services
Employee assistance program
Salary packaging
View similar jobs with this employer
Technical Officer
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Relocation assistance
Employee assistance program
Work from home
Maternity leave
Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Year 7-10 Maths Assistant Tutor
Contour Education
Glen Waverley VIC
Subscriptions
View similar jobs with this employer
Advisor Creative Services
City of Melbourne
Melbourne VIC 3000
Parental leave
Financial Analyst
Wotton Kearney
Sydney NSW
Parental leave
Employee assistance program
Lead to Chief of Staff
Aware Super
Sydney NSW
Discharges Officer
Thinktank
Sydney NSW
Communication Lead
Baptist World Aid Australia
North Ryde NSW
Parental leave
Employee assistance program
Extended annual leave
Salary packaging
Work from home
Head of External Affairs
Aware Super
Melbourne VIC
People also searched:
Employers: Post a Job
Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Broker Support Specialist (BSS), you will play a pivotal role in supporting Thinktank’s broker and white‑label partner network across both residential and commercial lending. Reporting to the Head of Broker Operations, this role is the first point of contact for inbound broker enquiries, scenarios and escalations, while ensuring credit quality, compliance standards and service levels are consistently met.
Working closely with Residential Account Managers, Relationship Managers and Credit teams, you will contribute to seamless workflows, strong stakeholder relationships and continuous improvement across the third‑party channel.
Key Accountabilities
Act as a primary point of contact for brokers and white‑label partners, managing scenarios, enquiries and technical product questions
Manage inbound enquiries via phone, email and Thinktank’s scenario hotline
Record, triage and manage early‑stage deal scenarios through the sales funnel
Support Residential Account Managers, Relationship Managers and Commercial Analysts with portfolio management and broker communications
Assist with workshopping loan scenarios and reviewing submissions to ensure alignment with Thinktank’s credit standards
Ensure applications comply with NCCP, responsible lending obligations and internal policies
Maintain high data quality across CRM systems and reporting tools
Track, manage and report on SLAs, identifying and escalating credit or compliance risks where required
Attend broker meetings, aggregator events, PD days and partner engagements as needed
Contribute to process improvement initiatives and foster a collaborative, high‑performance team culture
About You
3–5 years’ experience in residential and/or commercial lending, ideally through third‑party channels
Strong understanding of residential mortgage credit and financial services products
Proven ability to manage competing priorities while consistently meeting SLAs
Confident communicator with strong stakeholder engagement skills
Detail‑oriented with a strong compliance and risk mindset
Self‑motivated, proactive and sales‑oriented, with a desire to grow your career
High standards of professionalism, ethics and integrity
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
💡 Quick Summary
Seeking a career-building opportunity? The Broker Support Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.