Job Description
Full job description
Job no: 506207
Employment type: Full Time
Location: ACT, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Bairnsdale & Gippsland
Categories: Aged Care
About the Organisation
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
As a Brokerage Support Officer, you will work closely with managers, coordinators, and the intake services team to ensure the effective delivery of brokerage support services tailored to the needs of our Aged Care clients.
This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about making a positive impact in the aged care sector. This is a full time, 6 month maximum term position which can be based flexibility within our national footprint including work from home arrangements.
The successful candidates will demonstrate strong administrative and organisational skills, high computer literacy, and a professional approach to customer service and communication.
Key Responsibilities
Develop and maintain relationships with key stakeholders
Support induction processes for new brokering partners
Ensure brokerage service agreements are relevant, current, and compliant
Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
Maintain an effective and efficient records management system and brokerage register
Keep up to date with knowledge of program funding guidelines, requirements, and processes
Assist with invoice acquittals for brokered services
Skills & Experience
Previous experience within the community services sector
Strong written and verbal communication skills
Experience in the collection and analysis of client or customer information
Ability to mange competing priorities within a high-volume work environment
An ability to develop and maintain positive working relationships
An understanding of the Age Care Quality Standards
Commitment to supporting and promoting the individual needs of the people we support
Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.
Benefits
Hybrid work arrangements, including work from home options
Salary packaging benefits including up to $15,900 annual salary tax free
Access to Fitness Passport and discounts on health insurance
Thorough induction program
Career pathways across a national organisation
Monthly rostered day off
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra Caller at recruitment@lwb.org.au
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Monday the 23rd of February
Advertised: 12 Feb 2026 AUS Eastern Daylight Time
Applications close: 23 Feb 2026 23:55 AUS Eastern Daylight Time
Job no: 506207
Employment type: Full Time
Location: ACT, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Bairnsdale & Gippsland
Categories: Aged Care
About the Organisation
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
As a Brokerage Support Officer, you will work closely with managers, coordinators, and the intake services team to ensure the effective delivery of brokerage support services tailored to the needs of our Aged Care clients.
This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about making a positive impact in the aged care sector. This is a full time, 6 month maximum term position which can be based flexibility within our national footprint including work from home arrangements.
The successful candidates will demonstrate strong administrative and organisational skills, high computer literacy, and a professional approach to customer service and communication.
Key Responsibilities
Develop and maintain relationships with key stakeholders
Support induction processes for new brokering partners
Ensure brokerage service agreements are relevant, current, and compliant
Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
Maintain an effective and efficient records management system and brokerage register
Keep up to date with knowledge of program funding guidelines, requirements, and processes
Assist with invoice acquittals for brokered services
Skills & Experience
Previous experience within the community services sector
Strong written and verbal communication skills
Experience in the collection and analysis of client or customer information
Ability to mange competing priorities within a high-volume work environment
An ability to develop and maintain positive working relationships
An understanding of the Age Care Quality Standards
Commitment to supporting and promoting the individual needs of the people we support
Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.
Benefits
Hybrid work arrangements, including work from home options
Salary packaging benefits including up to $15,900 annual salary tax free
Access to Fitness Passport and discounts on health insurance
Thorough induction program
Career pathways across a national organisation
Monthly rostered day off
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra Caller at recruitment@lwb.org.au
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Monday the 23rd of February
Advertised: 12 Feb 2026 AUS Eastern Daylight Time
Applications close: 23 Feb 2026 23:55 AUS Eastern Daylight Time
💡 Quick Summary
Seeking a career-building opportunity? The Brokerage Support Officer. Maximum Term Full Time position is now open for candidates interested in the MIS Executive sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.