Job Description
01-Jan-2026
Bronx Zoo Guest Relations Representative
Bronx Zoo
Temporary/Seasonal
VISITOR SERVICES
Job Description
Location: Bronx Zoo
Department: Visitor Services
Title: Guest Relations Representative
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: starting at $19.00/hour
Reports To: Assistant Manager, Guest Relations
Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject to change through the spring and summer.
Hours: 8:30 am to 5:30 pm
This role is expected to begin in March; however, an earlier start date is possible if the ideal candidate is identified sooner.
Position Summary
Guest Relations is looking for outgoing individuals who are motivated to provide superior customer service that will enhance our guest’s experience while maximizing revenue in support of the mission of the Wildlife Conservation Society.
Successful candidates will be supporting three key roles: direct guest assistance at a specified location within the Bronx Zoo, functioning as a receptionist for an Administration building, and providing back-of-house support to reception area and field staff. Tasks and daily assignments will vary, and include operating a multi-line phone system, data entry and correspondence through our Customer Relations Management system, and interacting daily with zoo visitors and WCS employees.
Responsibilities
Responsibilities include but are not limited to:
Service:
Provide superior service to guests including but not limited to, assisting with directions to various parks, exhibits, attractions, rides, and amenities, distributing information about park schedules and special events.
Maintaining a thorough knowledge of the WCS City parks.
Answering a busy multi-line phone system.
Transferring calls and taking messages accurately and completely.
Forwarding voicemails/emails to the appropriate parties.
Respond to guest correspondence with accurate and timely information.
Data entry - log and track guest correspondence and interactions that occur via email, phone, or in person.
Operate entry doors for staff and visitor access to office building.
Provide service recovery to guests who have questions, comments, or complaints.
Maintain a clean office environment.
Sales:
Knowledgeable of products and pricing of in-park experiences.
Promote revenue generating opportunities that add value to the guest experience.
#LI-DNI
Qualification Requirements
Qualifications
High School Diploma or its equivalent (GED) required.
Prior receptionist and customer service experience preferred.
Demonstrated strong written and verbal communication skills.
Friendly, proactive, and outgoing nature.
Ability to work independently on tasks.
Ability to problem solve.
Adapt easily to changing circumstances in a busy work environment.
Dependable and reliable.
Familiar with basic office equipment: phone, copier, scanner.
Experience in MS Office applications.
EOE/ AA/M/F/Vets/Disabled
Salary Range
$19.00/HR
Bronx Zoo Guest Relations Representative
Bronx Zoo
Temporary/Seasonal
VISITOR SERVICES
Job Description
Location: Bronx Zoo
Department: Visitor Services
Title: Guest Relations Representative
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: starting at $19.00/hour
Reports To: Assistant Manager, Guest Relations
Schedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject to change through the spring and summer.
Hours: 8:30 am to 5:30 pm
This role is expected to begin in March; however, an earlier start date is possible if the ideal candidate is identified sooner.
Position Summary
Guest Relations is looking for outgoing individuals who are motivated to provide superior customer service that will enhance our guest’s experience while maximizing revenue in support of the mission of the Wildlife Conservation Society.
Successful candidates will be supporting three key roles: direct guest assistance at a specified location within the Bronx Zoo, functioning as a receptionist for an Administration building, and providing back-of-house support to reception area and field staff. Tasks and daily assignments will vary, and include operating a multi-line phone system, data entry and correspondence through our Customer Relations Management system, and interacting daily with zoo visitors and WCS employees.
Responsibilities
Responsibilities include but are not limited to:
Service:
Provide superior service to guests including but not limited to, assisting with directions to various parks, exhibits, attractions, rides, and amenities, distributing information about park schedules and special events.
Maintaining a thorough knowledge of the WCS City parks.
Answering a busy multi-line phone system.
Transferring calls and taking messages accurately and completely.
Forwarding voicemails/emails to the appropriate parties.
Respond to guest correspondence with accurate and timely information.
Data entry - log and track guest correspondence and interactions that occur via email, phone, or in person.
Operate entry doors for staff and visitor access to office building.
Provide service recovery to guests who have questions, comments, or complaints.
Maintain a clean office environment.
Sales:
Knowledgeable of products and pricing of in-park experiences.
Promote revenue generating opportunities that add value to the guest experience.
#LI-DNI
Qualification Requirements
Qualifications
High School Diploma or its equivalent (GED) required.
Prior receptionist and customer service experience preferred.
Demonstrated strong written and verbal communication skills.
Friendly, proactive, and outgoing nature.
Ability to work independently on tasks.
Ability to problem solve.
Adapt easily to changing circumstances in a busy work environment.
Dependable and reliable.
Familiar with basic office equipment: phone, copier, scanner.
Experience in MS Office applications.
EOE/ AA/M/F/Vets/Disabled
Salary Range
$19.00/HR
💡 Quick Summary
Seeking a career-building opportunity? The Bronx Zoo Guest Relations Representative position is now open for candidates interested in the Event Management Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
