Job Description
Role Summary: In this role the person would be responsible for providing business intelligence and inputs related to various aspects of driving Transactional and Journey based Customer Experience initiatives
Job Description
• Ability to translate structured and unstructured problems into analytical frameworks
• Ability to experiment with alternate analytical techniques to solve problems
• Ability to understand business nuances and its implications on customer experience
• Provide actionable insights (from data analysis) to stakeholders
• Ad-hoc analysis and support on strategic and tactical CX initiatives
• Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
• Experience in Descriptive, Predictive analysis
• Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Skills/experience Required
• Strong analytical skills with the ability to collect, organize, analyze and disseminate...
Job Description
• Ability to translate structured and unstructured problems into analytical frameworks
• Ability to experiment with alternate analytical techniques to solve problems
• Ability to understand business nuances and its implications on customer experience
• Provide actionable insights (from data analysis) to stakeholders
• Ad-hoc analysis and support on strategic and tactical CX initiatives
• Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
• Experience in Descriptive, Predictive analysis
• Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Skills/experience Required
• Strong analytical skills with the ability to collect, organize, analyze and disseminate...
💡 Quick Summary
Seeking a career-building opportunity? The Business Analyst position is now open for candidates interested in the Technician Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
