Job Description
Ready to make a splash in your career? WaterNSW is seeking an experienced Business Analyst (FULL-TIME, Permanent) to join our team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise Agreement
Up to 16 weeks paid parental leave
Fertility leave
Professional development and educational assistance
Access to remote area benefit packaging – based on work location
Attractive remuneration $137,125 + Super
And so much more!
What you’ll do:
Be the key link between customers, project teams and vendors—ensuring requirements are clearly understood, communicated and delivered in line with business and customer needs.
Work closely with stakeholders and SMEs to capture, define and document business requirements, user stories and future-state processes that enable successful digital delivery.
Lead discussions to challenge thinking, resolve differing viewpoints and build consensus, ensuring outcomes are practical, aligned and achievable.
Stay engaged across the full delivery lifecycle—clarifying requirements, supporting solution design, developing test cases, and enabling smooth transition into production.
Develop clear documentation, release communications and artefacts that keep stakeholders informed and ensure readiness at key delivery milestones.
Analyse processes, surface inefficiencies and recommend improvements that enhance customer experience, operational performance and long-term value.
What we are looking for:
Bachelor’s degree or diploma in Business Administration, Business Analysis, Project Management, Information Systems or a related discipline, or certification in Agile Project Management methodologies.
A customer-focused Business Analyst, confident acting as the conduit between business and delivery teams—able to translate needs into clear outcomes while keeping stakeholders engaged and aligned.
You’ve worked on digital or technology-enabled change initiatives, understanding the people, process and system impacts of transformation at scale.
Proven ability to build relationships, influence without authority and navigate differing viewpoints to achieve alignment across SMEs, project teams and leaders.
Able to lead workshops, ask the right questions, apply structured problem-solving (e.g. root cause analysis), and guide groups toward practical, outcome-focused solutions.
Familiarity with tools and techniques such as Lean or Six Sigma, with the ability to identify and recommend improvements to processes and customer outcomes.
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
More about our team / culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.
Who is WaterNSW?
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.
For more information, please reach out to: Nathan Hollis - [email protected]
Please note applications for this position will close on Friday 16th April 2026 at 5:00pm
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
Privacy and collection of your personal information
If you apply for a position via our website or [email protected], WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise Agreement
Up to 16 weeks paid parental leave
Fertility leave
Professional development and educational assistance
Access to remote area benefit packaging – based on work location
Attractive remuneration $137,125 + Super
And so much more!
What you’ll do:
Be the key link between customers, project teams and vendors—ensuring requirements are clearly understood, communicated and delivered in line with business and customer needs.
Work closely with stakeholders and SMEs to capture, define and document business requirements, user stories and future-state processes that enable successful digital delivery.
Lead discussions to challenge thinking, resolve differing viewpoints and build consensus, ensuring outcomes are practical, aligned and achievable.
Stay engaged across the full delivery lifecycle—clarifying requirements, supporting solution design, developing test cases, and enabling smooth transition into production.
Develop clear documentation, release communications and artefacts that keep stakeholders informed and ensure readiness at key delivery milestones.
Analyse processes, surface inefficiencies and recommend improvements that enhance customer experience, operational performance and long-term value.
What we are looking for:
Bachelor’s degree or diploma in Business Administration, Business Analysis, Project Management, Information Systems or a related discipline, or certification in Agile Project Management methodologies.
A customer-focused Business Analyst, confident acting as the conduit between business and delivery teams—able to translate needs into clear outcomes while keeping stakeholders engaged and aligned.
You’ve worked on digital or technology-enabled change initiatives, understanding the people, process and system impacts of transformation at scale.
Proven ability to build relationships, influence without authority and navigate differing viewpoints to achieve alignment across SMEs, project teams and leaders.
Able to lead workshops, ask the right questions, apply structured problem-solving (e.g. root cause analysis), and guide groups toward practical, outcome-focused solutions.
Familiarity with tools and techniques such as Lean or Six Sigma, with the ability to identify and recommend improvements to processes and customer outcomes.
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
More about our team / culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.
Who is WaterNSW?
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.
For more information, please reach out to: Nathan Hollis - [email protected]
Please note applications for this position will close on Friday 16th April 2026 at 5:00pm
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
Privacy and collection of your personal information
If you apply for a position via our website or [email protected], WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.
💡 Quick Summary
Seeking a career-building opportunity? The Business Analyst (Customer) position is now open for candidates interested in the Back Office Jobs sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
