Job Description
Calypso Technology and Axiom SL have merged to form a new company, Adenza.
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Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are seeking a Fixed Income Business Analyst to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to the use maintenance and upgrade of the Calypso Application. You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets. It’s a great team of problem solvers spread across the globe, who are passionate about working in a highly dynamic, client-centric financial technology company.
Responsibilities
Provide expert-level functional support efficiently resolving Calypso product integrity issues via Customer Support Portal, and phone, including replication and analysis of issues in mirrored Calypso support environment
Work collaboratively with case creators (customers, partners, and Customer Delivery team) to resolve product issues they reported
Manage & communicate progress on escalated issues requiring product or development and/or engineering intervention to resolve
Conduct periodical meetings with clients to engage with them on an ongoing basis and to keep them updated on various developments concerning them while making an effort to identify any concerns they have
Validate and test all resolutions prior to customer delivery and follow up to ensure customer satisfaction
Use front office tools, remote access tools, etc. as needed to support customer’s use of products and validate issues, documenting issues in bug reporting or CRM systems
Maintain subject matter expertise in one or more financial asset classes and associated market trends by monitoring current industry research publications
Contribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiency
Identify situations where Customer Delivery engagement or additional implementation services may be warranted
Mentor new Product Support team members
Work on special projects as may be assigned, from time to time
Skills And Requirements
Bachelor's or master’s degree in business / Finance field or equivalent
A solid understanding of financial products in general with a specific focus on Fixed Income securities and Credit Derivatives and an understanding of financial market data viz. Market Quotes, Curve Construction, Volatility Surfaces, etc.
Exposure to financial risk management, model validation, different approaches to calculating risk, etc. would be desired
Business Analysis Skills with a very strong Mathematical and Analytical Background
Understanding of one or more aspects of Trading and Trade Processing: trade capture and pricing based on linear and non-linear models, trade workflow, cash flows, sensitivity and other risk analyses, settlements, position management
Ability to work with minimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills
Good oral and written communication skills are essential
At least 3 years of relevant, working experience within the banking/financial industry
Experience working in a Software company and/or knowledge of Object-Oriented Programming is a plus
CFA, FRM, technical self-sufficiency in SQL, and Java will be an added advantage
More About Us
Our Office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star Hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
#LI-PB1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
Play
00:00
01:07
Mute
Enter fullscreen
Play
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are seeking a Fixed Income Business Analyst to work in a customer-facing role, supporting the clients on Capital Market Solutions Application (Calypso). Your daily task is to address and resolve product issues related to the use maintenance and upgrade of the Calypso Application. You would also provide advice on the configuration and use of the Calypso Application and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, and customer delivery team. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets. It’s a great team of problem solvers spread across the globe, who are passionate about working in a highly dynamic, client-centric financial technology company.
Responsibilities
Provide expert-level functional support efficiently resolving Calypso product integrity issues via Customer Support Portal, and phone, including replication and analysis of issues in mirrored Calypso support environment
Work collaboratively with case creators (customers, partners, and Customer Delivery team) to resolve product issues they reported
Manage & communicate progress on escalated issues requiring product or development and/or engineering intervention to resolve
Conduct periodical meetings with clients to engage with them on an ongoing basis and to keep them updated on various developments concerning them while making an effort to identify any concerns they have
Validate and test all resolutions prior to customer delivery and follow up to ensure customer satisfaction
Use front office tools, remote access tools, etc. as needed to support customer’s use of products and validate issues, documenting issues in bug reporting or CRM systems
Maintain subject matter expertise in one or more financial asset classes and associated market trends by monitoring current industry research publications
Contribute to the creation of new tools or processes which improve customer satisfaction or product support effectiveness and efficiency
Identify situations where Customer Delivery engagement or additional implementation services may be warranted
Mentor new Product Support team members
Work on special projects as may be assigned, from time to time
Skills And Requirements
Bachelor's or master’s degree in business / Finance field or equivalent
A solid understanding of financial products in general with a specific focus on Fixed Income securities and Credit Derivatives and an understanding of financial market data viz. Market Quotes, Curve Construction, Volatility Surfaces, etc.
Exposure to financial risk management, model validation, different approaches to calculating risk, etc. would be desired
Business Analysis Skills with a very strong Mathematical and Analytical Background
Understanding of one or more aspects of Trading and Trade Processing: trade capture and pricing based on linear and non-linear models, trade workflow, cash flows, sensitivity and other risk analyses, settlements, position management
Ability to work with minimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills
Good oral and written communication skills are essential
At least 3 years of relevant, working experience within the banking/financial industry
Experience working in a Software company and/or knowledge of Object-Oriented Programming is a plus
CFA, FRM, technical self-sufficiency in SQL, and Java will be an added advantage
More About Us
Our Office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star Hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
#LI-PB1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
💡 Quick Summary
Seeking a career-building opportunity? The Business Analyst| Support| Capital Markets position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
