Job Description
Business Banking - Relationship Manager
The lending business should be in the form of Trade and Working Capital with the products such as
Cash Credit (CC), Overdraft (OD), Letter of Credit (LC), Bank Guarantee (BG), PCFC, Post Shipment
etc.
Acquisition: Assist Head Relationship Manager in executing successful micro-events for
acquisition of new clients. Acquire new accounts from group companies / family of existing
customers. Acquire new accounts from referrals from existing customers. Focus on acquiring
Trade Accounts, increase trade volumes and generate forex revenue
Relationship Building / Deepening / Cross Sell : Primarily responsible in building and
deepening mapped business banking portfolio. Ensure consistent growth of the Business
Banking portfolio. Synergize for maximum penetration of business banking products, trade,
forex and Insurance && Investment sales to new / existing customers. Build a robust
momentum in regards to the third party distribution (insurance, auto loans and mortgages)
and fee income to scale up the client portfolio growth, in line with the set targets. Implement
customer contact programs to ensure his share of wallet with the bank increases
Retention: Ensure top class service delivery to clients to be in line with the best in the
industry. Monitor high net worth accounts closely to ensure that customers continue regular
use the account and grow balances. Work towards reactivating accounts which have stopped
transacting or depleted in balances. Assist in resolving service hurdles to create a delight
situation for customers
Risk Management && Governance: Ensure awareness and adherence with the Know Your
Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection
Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the
bank as stipulated from time to time
Provide regular feedback on the changing customer needs to the Product team and Service
Quality team. Any suspicious transaction to be immediately reported to the Area Manager
The lending business should be in the form of Trade and Working Capital with the products such as
Cash Credit (CC), Overdraft (OD), Letter of Credit (LC), Bank Guarantee (BG), PCFC, Post Shipment
etc.
Acquisition: Assist Head Relationship Manager in executing successful micro-events for
acquisition of new clients. Acquire new accounts from group companies / family of existing
customers. Acquire new accounts from referrals from existing customers. Focus on acquiring
Trade Accounts, increase trade volumes and generate forex revenue
Relationship Building / Deepening / Cross Sell : Primarily responsible in building and
deepening mapped business banking portfolio. Ensure consistent growth of the Business
Banking portfolio. Synergize for maximum penetration of business banking products, trade,
forex and Insurance && Investment sales to new / existing customers. Build a robust
momentum in regards to the third party distribution (insurance, auto loans and mortgages)
and fee income to scale up the client portfolio growth, in line with the set targets. Implement
customer contact programs to ensure his share of wallet with the bank increases
Retention: Ensure top class service delivery to clients to be in line with the best in the
industry. Monitor high net worth accounts closely to ensure that customers continue regular
use the account and grow balances. Work towards reactivating accounts which have stopped
transacting or depleted in balances. Assist in resolving service hurdles to create a delight
situation for customers
Risk Management && Governance: Ensure awareness and adherence with the Know Your
Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection
Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the
bank as stipulated from time to time
Provide regular feedback on the changing customer needs to the Product team and Service
Quality team. Any suspicious transaction to be immediately reported to the Area Manager
💡 Quick Summary
Seeking a career-building opportunity? The Business Banking | Relationship Manager position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
