Job Description
Company Description
National Opportunity
Full time (75 hours per fortnight)
Hybrid work arrangements
Salary range: $70,000 to $80,000 (inclusive of Super)
Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With over 300,000 members and over 50 branches across five states & territories, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
The Role
This role is pivotal in supporting the Business Banking Team by providing comprehensive sales, lending, and administrative assistance. It focuses on nurturing customer relationships with genuine care and understanding of their banking needs. Additionally, the role involves preparing insightful Business Banking Dashboard reports and actively participating in business improvement projects.
In the role you will
Ensure compliance with external regulations and internal policies and procedures.
Maintain a professional and business-like image at all times.
Actively demonstrate Beyond Bank Values: Customer first, Integrity, Community, Mutuality, and Sustainability in all dealings.
Contribute to a customer-focused performance culture of success and achievement.
Drive personal learning and development supported by a Personal Development Plan.
Provide necessary support to the Business Banking Team and customers to facilitate strong customer relationships and support the lending submission process.
Action leads and opportunities for new memberships and accounts received from Branches, CRC, and digital channels.
Conduct CRM follow-ups for all appropriate member interactions.
Monitor and maintain sales tracking tools, CRM records, BI reports, and Dashboard reporting.
Qualifications
About you
You will excel by actively demonstrating Beyond Bank Values and contributing to a customer-focused culture of success. Your ability to build strong relationships and provide exceptional support to the Business Banking Team and customers will be key to your success.
Strong customer service skills to build and maintain relationships.
Excellent communication abilities for effective interaction with customers and colleagues.
Proficiency in using CRM systems and sales tracking tools.
Ability to work collaboratively in a team and support business improvement initiatives.
Strong organisational skills to manage administrative tasks and ensure compliance with policies and procedures.
Additional Information
See yourself in our team
You will be joining the Business Banking Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online or over the phone, you will be passionate about providing the best possible experience to meet our customers' banking needs.
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au
And there’s even more benefits:
Additional 3 paid work-life balance days
Paid community volunteer days to support many community charities across Australia
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
A flexible, and diverse working environment
Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au
Applications close 06/04/2026
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
National Opportunity
Full time (75 hours per fortnight)
Hybrid work arrangements
Salary range: $70,000 to $80,000 (inclusive of Super)
Be part of Beyond Bank a bank that is for and with you.
We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With over 300,000 members and over 50 branches across five states & territories, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
The Role
This role is pivotal in supporting the Business Banking Team by providing comprehensive sales, lending, and administrative assistance. It focuses on nurturing customer relationships with genuine care and understanding of their banking needs. Additionally, the role involves preparing insightful Business Banking Dashboard reports and actively participating in business improvement projects.
In the role you will
Ensure compliance with external regulations and internal policies and procedures.
Maintain a professional and business-like image at all times.
Actively demonstrate Beyond Bank Values: Customer first, Integrity, Community, Mutuality, and Sustainability in all dealings.
Contribute to a customer-focused performance culture of success and achievement.
Drive personal learning and development supported by a Personal Development Plan.
Provide necessary support to the Business Banking Team and customers to facilitate strong customer relationships and support the lending submission process.
Action leads and opportunities for new memberships and accounts received from Branches, CRC, and digital channels.
Conduct CRM follow-ups for all appropriate member interactions.
Monitor and maintain sales tracking tools, CRM records, BI reports, and Dashboard reporting.
Qualifications
About you
You will excel by actively demonstrating Beyond Bank Values and contributing to a customer-focused culture of success. Your ability to build strong relationships and provide exceptional support to the Business Banking Team and customers will be key to your success.
Strong customer service skills to build and maintain relationships.
Excellent communication abilities for effective interaction with customers and colleagues.
Proficiency in using CRM systems and sales tracking tools.
Ability to work collaboratively in a team and support business improvement initiatives.
Strong organisational skills to manage administrative tasks and ensure compliance with policies and procedures.
Additional Information
See yourself in our team
You will be joining the Business Banking Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online or over the phone, you will be passionate about providing the best possible experience to meet our customers' banking needs.
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au
And there’s even more benefits:
Additional 3 paid work-life balance days
Paid community volunteer days to support many community charities across Australia
Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
A flexible, and diverse working environment
Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au
Applications close 06/04/2026
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
💡 Quick Summary
Seeking a career-building opportunity? The Business Banking Support Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.