Job Description
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Business & Channel Analyst
IDFC FIRST Bank Limited
Mumbai, Maharashtra
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17 hours agoFull–time
Good analytical and business acumen on Personal Finance mgmt. aspects.
Knowledge on industry leading applications in PFM space like Minega.
Statistically strong with a good sense of Consumer PFM requirements.
Define and enhance the product road-map for Platform solutions for authentication, registration, login and other key journeys on our app
Analyze data and customer journeys to suggest improvements and reduce drop-offs
Do competition benchmarking and analysis to evaluate and execute new solutions for Digital Platforms.
Roles & Responsibilities:
'`- Analysis of Internet and Mobile Banking customer usage
- Competition benchmarking and preparing a detailed report month on month for senior management
- Data Analysis of Transactions done through digital channels in comparison to offline channels.
- Publishing daily metric for digital channel usage and Transactions like Add funds
- Responsible for forecasting the number of Transactions in the next month for digital channels and the cost incurred
- Tracking of number of online accounts opened and preparing a trend for the next month
- Monthly creation of report for senior management for trend Analysis on channel usage and activities and improvements planned
- Regulatory Data preparation and timely submission of Regulatory reports to the relevant teams including RBI
Access the App Store and Android Store for number of App downloads and customer queries
- Liaise with the relevant team for closure of App related feedback on the Store
- Responsible for handling Push notifications on the Mobile App, the target customer set and Liaising with the IT team for releasing the notifications to the end user
- Manage users on Android and Apple Store for addition of CUG members and track closure of relevant issues reported as part of every release.
- Liaise with the Third party vendors on usage of services like Door step Banking and resolving Data related disputes
- Submit analysis of m-commerce Transactions enabled on the Application which would include Tracking customer usage, number of Transactions, amount and commission
Business & Channel Analyst
IDFC FIRST Bank Limited
Mumbai, Maharashtra
Apply
17 hours agoFull–time
Good analytical and business acumen on Personal Finance mgmt. aspects.
Knowledge on industry leading applications in PFM space like Minega.
Statistically strong with a good sense of Consumer PFM requirements.
Define and enhance the product road-map for Platform solutions for authentication, registration, login and other key journeys on our app
Analyze data and customer journeys to suggest improvements and reduce drop-offs
Do competition benchmarking and analysis to evaluate and execute new solutions for Digital Platforms.
Roles & Responsibilities:
'`- Analysis of Internet and Mobile Banking customer usage
- Competition benchmarking and preparing a detailed report month on month for senior management
- Data Analysis of Transactions done through digital channels in comparison to offline channels.
- Publishing daily metric for digital channel usage and Transactions like Add funds
- Responsible for forecasting the number of Transactions in the next month for digital channels and the cost incurred
- Tracking of number of online accounts opened and preparing a trend for the next month
- Monthly creation of report for senior management for trend Analysis on channel usage and activities and improvements planned
- Regulatory Data preparation and timely submission of Regulatory reports to the relevant teams including RBI
Access the App Store and Android Store for number of App downloads and customer queries
- Liaise with the relevant team for closure of App related feedback on the Store
- Responsible for handling Push notifications on the Mobile App, the target customer set and Liaising with the IT team for releasing the notifications to the end user
- Manage users on Android and Apple Store for addition of CUG members and track closure of relevant issues reported as part of every release.
- Liaise with the Third party vendors on usage of services like Door step Banking and resolving Data related disputes
- Submit analysis of m-commerce Transactions enabled on the Application which would include Tracking customer usage, number of Transactions, amount and commission
💡 Quick Summary
Seeking a career-building opportunity? The Business Channel Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
