Group Company: HDFC Bank Limited

Designation: Business Enhancement Unit-Tele Sales Officer

Position description: Responsible for sales closure through Tele calling and leads generated of all asset & liability products by Internal & External lead channels.

Primary Responsibilities:
• Process Management:
• Follow the process & adhere to the guidelines of the Channel.
• Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.
• Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time) for the day / month.
• Maintain Call & business Productivity.
• Ensure adherence to Call information management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.
• Adhere to the business performance in terms of call coverage, database and lead management, appointments fixed, business in hand, logins, disbursements, hygiene parameters -complaints and sourcing mix
• Target v/s Achievement:
• The prime KRA is to meet the business targets set for the Month / Year and maintain productivity benchmarks.
• identify the right product for customers and ensure sales closure.
• Quality Management:
• Understanding the exact customer's needs & selling the right product to the customer.
• Effective interaction / communication to be done with customer.
• Ensure proper tagging & dispositions of leads & database called on Dialer systems.
• Tele Sales Officer to work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customer's.
• Cross sell different banks products to the customer as per the requirement.
• Ensure adherence to the processes laid down for call management, lead management, database management and customer management.
• Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.

Additional Responsibilities:
• Any other task assigned by seniors from time to time.

Educational qualifications preferred
• Category: Bachelor's Degree, Master's Degree