Business Head - Operations - BPO

Confidential


international bpo openings immediate openings
Confidential • Bengaluru, Karnataka • via CallCenterJob.co.in
1+ hours ago
Full–time
Apply on CallCenterJob.co.in
Job description
hi,we have huge openings from january for mnc bpos / call centre s in bangalore and puneso does not waste time grab the opportunity.... )walkin form monday to saturday between 10am to 6pmfor customer care/ technical support (csr, tsr, sr. csr, sr. tsr, smes, tls etc.) we have huge openings for international bpos for non-voice & voice like1. 2. ocwen3. infosys4. aditya birla minacs5. wns6. fidelity7. first american8. first source+. infinite10. microland11. 247 customer service12. omega13. hp14. siemens15. wipro16. cambridge17. many domestic bpo s18. both for non voice and voice1+. hr recruitment etc, the salary best in the industry basing on your experience.(if you have a call |centre or bpo exp added advantage)shifts are uk, us, australian, canadian and day shiftsyou may call us on or mail your resume to [email protected],or walk-in with your friends to white horse manpower consultancy pvt. ltd.office 156, 3rd floor, jumma masjid golden complex, jumma masjid rd, (exit of commercial street) shivajinagar bangalore 560051.we would organize a telephonic interview for outstation candidatesplease call for both in station & outstation interview scheduling call +886XXXXXX, +342XXXXXX, +3424XXXXXX+ free recruitment & spot offer letterthanks and regardsnisha
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H
Harsh Malhotra


Business Head - Operations - BPO
Harsh Malhotra • Bengaluru, Karnataka • via IIM Jobs
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Position - Ops Head - SV

Job Location: Bangalore,KA

Job description (Must Have - MH / Good to Have - GH)

List 3 / 5 must have specifications

A. MH - Strong telesales operations experience.

B. MH - Managed 70+ member telesales team.

C. MH - Should be able to get into details, even work with agents if needed,

D. MH- Managed Inside sales / Outbound sales.

E. GH - Have worked on generating a revenue of 100+ cr.

F. GH- Strong with Data, understanding of funnel and conversion improvement method.

G. Appointment Settings

H. Visit by Buyers/ clients (Especially operations where fixed time is sought from the buyer)

Target Industries / Scope:

A. Proptech

B. Matrimonial

C. Automotive tech

D. Insurance tech

E. Telesales

F. Amex

G. Ed tech (visits arranged at the centers)

H. Wedding (Event venue)

I. Interiors:

Other similar industries

Key stakeholder / teams

A. Sales Development Head

B. Sales Team

C. Product team

D. Customer Success Head

E. Program Manager

F. Business Head

- Success Parameters

Core KPI's :

A. Revenue delivered

B. Conversion from leads to Visits and Repeat visits

C. Quality of Visits measured by revisit intent/revisits

Job well done will look like:

A. Generate revenue of 100+ cr yearly.

B. People Management style, Leadership skills, Great taskmaster, BQ Management.

How/What does the role require the person to do to produce this outcome?

A. Increase productivity of sales and telesales.

B. Strong people management skills.

C. Performance management, BQ Management. Metrics the person is supposed to track.

A. Productivity of Sales.

B. Lead funnel Management

C. Track the number of site visits happening.

D. Conversion from leads to visits and repeat visits

E. Quality score via Audit, re-visit intent

F. Distribution of Visits (Track and avoid skew)

G. Total visits, Visits done per project per week