Job Description
Client: A leading Indian ayurveda and holistic healthcare platform with 100+ centers
Position: Business Head
Location: Faridabad
Responsibilities
- Complete P&L responsibility for the assigned Business Units
- As P&L Head will be responsible for delivering strategy and top & bottom line growth for assigned businesses
- Identifies growth levers, evolves strategies and actionable plan to achieve business outcomes.
- Identifies new streams for revenue growth & develops them
- Demonstrates consistent process improvement and best practices to improve efficiencies and cost savings
- Identifies gaps/opportunities for service & engagement improvement, and develops and implements recommended action to improve the customer experience.
- Sound understanding of developing and managing franchisee business model
- Works in tandem with new franchise development and location search teams to ensure accurate retail locations finalized for upcoming clinics.
- Manages end-to-end Customer Lifecycle
- Drives higher patient relief/repeat/retention
- Analyzes customer satisfaction metrics to track and monitor satisfaction/engagement trends.
- Develops metric and measurement techniques that will enable to constantly and consistently measure the customer's experience
- Developing and Sustaining Strong Customer/Patient Centric Culture
- Builds a culture of customer orientation and ensures top of the line customer service to maximize the sales to leads ratio.
- Puts mechanisms in place to analyse customer feedback to gather insights into the customer thought process, so as to align the sales process to suit the preferences of the customers
- Implements and innovates best practices for high standard customer experience and engagement.
- Drives Sales and ensures adherence to the sales plan in terms of the numbers delivered monthly, quarterly annually as per the approved business plan.
- Sets clear objectives, monitor drive sales progress, productivity and results. Drives business review cadence and develops reporting frameworks to facilitate alignment, learning and improvement and accountability.
- Works closely with the Marketing Team for giving inputs for Marketing Campaigns,Advertisements, and other promotional activities.
- Planning BTL and Digital marketing campaigns in coordination with the marketing team to boost sales.
Managing Operational Efficiencies
- Implements strong processes & systems and drives efficiencies and operational excellence to deliver consistency and performance.
- Plans and monitors replenishment of stock at the stores level.
- Monitors the progress in terms of sales, identifies shortcomings and proposes improvements and achieves the monthly sales targets.
- Takes decisions and manages the daily operations of the business including planning resources.
- Presents the intelligence gathered to the management on a periodic basis.
- Collaborates closely with HR, Learning & Development, IT, and other teams for achieving business
objectives.
- Collates, presents and acts upon competitive landscape.
Requirements - Must
- Minimum 12 years of multi store experience in a dynamic retail or healthcare / services organization with demonstrated progressive upward career mobility.
- Sound knowledge of retail management best practices.
- Develops result oriented team in alignment with the organizations vision and value system.
- Hires and develops high performance-oriented teams, who can deliver exceptional customer experience, growth and sustain the same - build an environment that motivates people to thrive in their expertise and deliver aggressive results
- Systematically recognises and rewards team behaviour where appropriate and explores ways to strengthen the commitment of the team.
- Ensuring regular feedback and MIS to the management.
- Preferable exposure of managing a call/contact center
- Passion for results and excellence.
- Experience in managing profit centers/business sales & operations with focus on topline and bottomline performance
- Strong in numbers, SOP's, commercial awareness, analytical mind & familiarity with data analysis principles.
- Strategic thinker balanced with a grasp of details. Must possess the ability to switch between execution and strategy mode most effortlessly.
- Ability to see the big picture, visualize the future and develop relevant functional strategies which value add to our business.
- Ability to prioritize and cope with competing demands. Must possess a sense of urgency and excellent execution and project management skills.
- A creative thinking hat to approach vague business problems and convert them into accurate data models.
- Ability to influence and communicate cross-functionally and externally.
- Proven experience in managing teams including ability to provide direction, understand resource capability and successfully drive results.
- Ability to quickly identify key issues and develop broad organizational solutions.
- In-depth understanding of user behaviour, journeys, and pain points
- A high-performance culture with phenomenal career progression.
- Work with young and enthusiastic team and management.
- We will cultivate your talent in an inclusive culture that values diversity.
Role: Business Head
Industry Type: Retail
Department: Strategic & Top Management
Employment Type: Full-Time, Permanent
Role Category: Top Management
Education
PG: MBA/PGDM in Any Specialization
Position: Business Head
Location: Faridabad
Responsibilities
- Complete P&L responsibility for the assigned Business Units
- As P&L Head will be responsible for delivering strategy and top & bottom line growth for assigned businesses
- Identifies growth levers, evolves strategies and actionable plan to achieve business outcomes.
- Identifies new streams for revenue growth & develops them
- Demonstrates consistent process improvement and best practices to improve efficiencies and cost savings
- Identifies gaps/opportunities for service & engagement improvement, and develops and implements recommended action to improve the customer experience.
- Sound understanding of developing and managing franchisee business model
- Works in tandem with new franchise development and location search teams to ensure accurate retail locations finalized for upcoming clinics.
- Manages end-to-end Customer Lifecycle
- Drives higher patient relief/repeat/retention
- Analyzes customer satisfaction metrics to track and monitor satisfaction/engagement trends.
- Develops metric and measurement techniques that will enable to constantly and consistently measure the customer's experience
- Developing and Sustaining Strong Customer/Patient Centric Culture
- Builds a culture of customer orientation and ensures top of the line customer service to maximize the sales to leads ratio.
- Puts mechanisms in place to analyse customer feedback to gather insights into the customer thought process, so as to align the sales process to suit the preferences of the customers
- Implements and innovates best practices for high standard customer experience and engagement.
- Drives Sales and ensures adherence to the sales plan in terms of the numbers delivered monthly, quarterly annually as per the approved business plan.
- Sets clear objectives, monitor drive sales progress, productivity and results. Drives business review cadence and develops reporting frameworks to facilitate alignment, learning and improvement and accountability.
- Works closely with the Marketing Team for giving inputs for Marketing Campaigns,Advertisements, and other promotional activities.
- Planning BTL and Digital marketing campaigns in coordination with the marketing team to boost sales.
Managing Operational Efficiencies
- Implements strong processes & systems and drives efficiencies and operational excellence to deliver consistency and performance.
- Plans and monitors replenishment of stock at the stores level.
- Monitors the progress in terms of sales, identifies shortcomings and proposes improvements and achieves the monthly sales targets.
- Takes decisions and manages the daily operations of the business including planning resources.
- Presents the intelligence gathered to the management on a periodic basis.
- Collaborates closely with HR, Learning & Development, IT, and other teams for achieving business
objectives.
- Collates, presents and acts upon competitive landscape.
Requirements - Must
- Minimum 12 years of multi store experience in a dynamic retail or healthcare / services organization with demonstrated progressive upward career mobility.
- Sound knowledge of retail management best practices.
- Develops result oriented team in alignment with the organizations vision and value system.
- Hires and develops high performance-oriented teams, who can deliver exceptional customer experience, growth and sustain the same - build an environment that motivates people to thrive in their expertise and deliver aggressive results
- Systematically recognises and rewards team behaviour where appropriate and explores ways to strengthen the commitment of the team.
- Ensuring regular feedback and MIS to the management.
- Preferable exposure of managing a call/contact center
- Passion for results and excellence.
- Experience in managing profit centers/business sales & operations with focus on topline and bottomline performance
- Strong in numbers, SOP's, commercial awareness, analytical mind & familiarity with data analysis principles.
- Strategic thinker balanced with a grasp of details. Must possess the ability to switch between execution and strategy mode most effortlessly.
- Ability to see the big picture, visualize the future and develop relevant functional strategies which value add to our business.
- Ability to prioritize and cope with competing demands. Must possess a sense of urgency and excellent execution and project management skills.
- A creative thinking hat to approach vague business problems and convert them into accurate data models.
- Ability to influence and communicate cross-functionally and externally.
- Proven experience in managing teams including ability to provide direction, understand resource capability and successfully drive results.
- Ability to quickly identify key issues and develop broad organizational solutions.
- In-depth understanding of user behaviour, journeys, and pain points
- A high-performance culture with phenomenal career progression.
- Work with young and enthusiastic team and management.
- We will cultivate your talent in an inclusive culture that values diversity.
Role: Business Head
Industry Type: Retail
Department: Strategic & Top Management
Employment Type: Full-Time, Permanent
Role Category: Top Management
Education
PG: MBA/PGDM in Any Specialization
💡 Quick Summary
Seeking a career-building opportunity? The Business Head | Retail |12|13 yrs position is now open for candidates interested in the Counter Sales Jobs sector. This role in Faridabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
