Job Description
Business: GPB Business Management
Open positions:1
Role Title: Business Manager Support
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Nisha Sharma
Why join us? (Overview of Dept./Function)
COO Business Management Support Team assists in operationalization of GPB vision and strategy. In that context the Team is responsible for operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost and resources management.
The Opportunity: (Brief Overview of the Role)
The purpose of the Business Manager role is to provide expert support and assistance in providing operational control and value added advice and services. Key responsibilities include: -
Financial Control - Customer Charges, direct cost, forecasting, accruals, invoicing, and Purchase Orders
Ensure transparency, monitoring (e.g. monthly dashboard) and reporting progress against plans, quality & costs
Prepare and follow up on action items from global and regional program calls
Participate in design of reporting decks and ongoing production ownership for quantitative MI
Provide regular status updates to senior management incl. GPB ExCo and GPB COO LTM
Resource Management – including headcount tracking, reporting, Org design, and analysis
Market data cost analysis and support
Process Improvement & Efficiency
Production of useful MI and analysis to enable early warning of issues so decisions can be made
Work with PMO to ensure quality of information across all reporting systems and consistency in reporting
Day to Day support activities in helping to run the operation
Ad hoc requests and analysis as required/requested
What you’ll do: (List out Key Responsibilities)
Impact on the Business
GROW
Provide Business Management support & change delivery initiatives (for instance migration & offshoring) delivered in all areas of responsibility.
Support coordination of Business Management and migration/offshoring support activities across all CAO, CCO & VMO
Participate in regional meetings and escalate any issues/Challenges in a timely manner and propose solutions where required.
Successful delivery of considerable optimization & efficiency gain project undertaken
Timely completion of planned activities without any delay attributable to GSC functions.
Recorded evidence by Line Manager and business stakeholders
STREAMLINE
Support & drive increasing operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost.
Place the customer at the centre of the GPB business, ensuring fair client outcomes
Ensure a consistent application of solutions across GPB entities, leveraging best practice, and there is an appropriate read-across to other entities when issues arise.
Cross train with other regions within BM team for optimal resource utilization
Identify opportunities of cost save / Process reengineering which may include and not limited to:
Lean ideas suggested / Implemented
Six Sigma Projects
Cost save initiatives undertaken
Realized Cost save
Realised considerable efficiency gain
PROTECT
Adhere to all relevant Audit and Compliance requirements
Customers / Stakeholders:
Provide accurate and timely MI
Ensure all processed MI's/region specific tasks and reports are accurate and shared as per agreed timelines.
Observe/Analyse MI Areas of improvement and suggest corrective action whenever applicable
Ensure timely escalation of all delays/challenges and proactively look for resolution to minimise any negative impact
Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service
Nil evidence of breaches towards the bank’s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.
Abide by Group Compliance policy
Leadership & Teamwork:
Acts as a good team leader and show a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent and honest manner
Maintains team’s personal and professional development, increasing professional knowledge and skills experience;
Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers
Demonstrate team player attributes- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions
Work with diverse team and build great relationships with the peer, offshore BMs and other project team members, business partners and stakeholders.
Maintain positive working relationships, share ideas and build rapport with colleagues
Communicate clearly and concisely, share views, feelings and opinions with others sensitively.
Clarity and proactive mode of communication and on time completion of deliverables
Positive feedback from agreed business and functional stakeholders
Feedback from agreed key stakeholders / local Teams / colleagues and Management teams
Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
Educated to graduate level (or equivalent level of experience) (M)
Strong Excel (particularly large data sets / modelling) and report production (M)
Prior Business Management & Experience of producing high quality reporting to tight deadlines (E)
Prior Team Management experience or strong inclination towards people & team management (E)
Stakeholder Management ability to engage and build effective relationships with team and stakeholders (E)
Strong communicator – able to express ideas via various communication channels (E)
Excellent written and interpersonal communication skills and ability to communicate with diverse audiences (E)
Ability to investigate items in detail / Meticulous attention to detail (E)
Ability to work with info from various systems and make sense of data /express clearly with assumptions used (E)
Ability to deliver on time and at a consistent professional level (E)
Recognised strong organisational skills. (E)
Experience within Financial services (E)
Ability to work alone or as part of a team, as required (E)
Analytical analysis, data mining and scenario modelling experience (E)
Effective presentation, interpersonal, negotiation, communication and analytical skills. (E)
Cost controller / Planning & Finance / third party / Org design experience (E)
Understanding of GPB Strategy, knowledge of HSBC tools and processes (D)
An Understanding of cost allocation methodology and models (D)
Ability to step back and look to improve process and efficiency (D)
What additional skills will be good to have? (List out good to have skills and certifications)
GPB wide role - The Role Holder will communicate regularly with various offices globally and all levels of seniority including all the product specialist teams.
The jobholder will be required to support the management of programmes/projects and governance forums, representing his/her team as appropriate
Understanding of financial reporting aspects and moderate level knowledge of all investment, banking, insurance and credit products offered by GPB. Knowledge of operational, trading and overall business knowledge would be beneficial.
Highly professional approach, competent with the ability to work independently and drive forward elements of key GPB product and service related projects.
Exercise any/all delegated authorities with due care and diligence.
Major Challenges
GPB BM Team needs to ensure processes implemented are robust, transparent and fit for purpose will be crucial in enabling the success of the team.
Continual development is required by the role holders in understanding of a complex global business and changing regulatory environment.
Continual need to improve in-depth understanding of operational process/procedures and systems needed to support GPBs complex product and service offering.
Effective and strong global stakeholder management required across all levels within the business and functions.
Proficient in multi-tasking and engage with different stakeholders both internally and externally
Tight deadline management of own tasks and tasks within a project
Steep but wide learning curve across a global complex business with a diverse product range.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Open positions:1
Role Title: Business Manager Support
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Nisha Sharma
Why join us? (Overview of Dept./Function)
COO Business Management Support Team assists in operationalization of GPB vision and strategy. In that context the Team is responsible for operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost and resources management.
The Opportunity: (Brief Overview of the Role)
The purpose of the Business Manager role is to provide expert support and assistance in providing operational control and value added advice and services. Key responsibilities include: -
Financial Control - Customer Charges, direct cost, forecasting, accruals, invoicing, and Purchase Orders
Ensure transparency, monitoring (e.g. monthly dashboard) and reporting progress against plans, quality & costs
Prepare and follow up on action items from global and regional program calls
Participate in design of reporting decks and ongoing production ownership for quantitative MI
Provide regular status updates to senior management incl. GPB ExCo and GPB COO LTM
Resource Management – including headcount tracking, reporting, Org design, and analysis
Market data cost analysis and support
Process Improvement & Efficiency
Production of useful MI and analysis to enable early warning of issues so decisions can be made
Work with PMO to ensure quality of information across all reporting systems and consistency in reporting
Day to Day support activities in helping to run the operation
Ad hoc requests and analysis as required/requested
What you’ll do: (List out Key Responsibilities)
Impact on the Business
GROW
Provide Business Management support & change delivery initiatives (for instance migration & offshoring) delivered in all areas of responsibility.
Support coordination of Business Management and migration/offshoring support activities across all CAO, CCO & VMO
Participate in regional meetings and escalate any issues/Challenges in a timely manner and propose solutions where required.
Successful delivery of considerable optimization & efficiency gain project undertaken
Timely completion of planned activities without any delay attributable to GSC functions.
Recorded evidence by Line Manager and business stakeholders
STREAMLINE
Support & drive increasing operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost.
Place the customer at the centre of the GPB business, ensuring fair client outcomes
Ensure a consistent application of solutions across GPB entities, leveraging best practice, and there is an appropriate read-across to other entities when issues arise.
Cross train with other regions within BM team for optimal resource utilization
Identify opportunities of cost save / Process reengineering which may include and not limited to:
Lean ideas suggested / Implemented
Six Sigma Projects
Cost save initiatives undertaken
Realized Cost save
Realised considerable efficiency gain
PROTECT
Adhere to all relevant Audit and Compliance requirements
Customers / Stakeholders:
Provide accurate and timely MI
Ensure all processed MI's/region specific tasks and reports are accurate and shared as per agreed timelines.
Observe/Analyse MI Areas of improvement and suggest corrective action whenever applicable
Ensure timely escalation of all delays/challenges and proactively look for resolution to minimise any negative impact
Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service
Nil evidence of breaches towards the bank’s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.
Abide by Group Compliance policy
Leadership & Teamwork:
Acts as a good team leader and show a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent and honest manner
Maintains team’s personal and professional development, increasing professional knowledge and skills experience;
Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers
Demonstrate team player attributes- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions
Work with diverse team and build great relationships with the peer, offshore BMs and other project team members, business partners and stakeholders.
Maintain positive working relationships, share ideas and build rapport with colleagues
Communicate clearly and concisely, share views, feelings and opinions with others sensitively.
Clarity and proactive mode of communication and on time completion of deliverables
Positive feedback from agreed business and functional stakeholders
Feedback from agreed key stakeholders / local Teams / colleagues and Management teams
Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
Educated to graduate level (or equivalent level of experience) (M)
Strong Excel (particularly large data sets / modelling) and report production (M)
Prior Business Management & Experience of producing high quality reporting to tight deadlines (E)
Prior Team Management experience or strong inclination towards people & team management (E)
Stakeholder Management ability to engage and build effective relationships with team and stakeholders (E)
Strong communicator – able to express ideas via various communication channels (E)
Excellent written and interpersonal communication skills and ability to communicate with diverse audiences (E)
Ability to investigate items in detail / Meticulous attention to detail (E)
Ability to work with info from various systems and make sense of data /express clearly with assumptions used (E)
Ability to deliver on time and at a consistent professional level (E)
Recognised strong organisational skills. (E)
Experience within Financial services (E)
Ability to work alone or as part of a team, as required (E)
Analytical analysis, data mining and scenario modelling experience (E)
Effective presentation, interpersonal, negotiation, communication and analytical skills. (E)
Cost controller / Planning & Finance / third party / Org design experience (E)
Understanding of GPB Strategy, knowledge of HSBC tools and processes (D)
An Understanding of cost allocation methodology and models (D)
Ability to step back and look to improve process and efficiency (D)
What additional skills will be good to have? (List out good to have skills and certifications)
GPB wide role - The Role Holder will communicate regularly with various offices globally and all levels of seniority including all the product specialist teams.
The jobholder will be required to support the management of programmes/projects and governance forums, representing his/her team as appropriate
Understanding of financial reporting aspects and moderate level knowledge of all investment, banking, insurance and credit products offered by GPB. Knowledge of operational, trading and overall business knowledge would be beneficial.
Highly professional approach, competent with the ability to work independently and drive forward elements of key GPB product and service related projects.
Exercise any/all delegated authorities with due care and diligence.
Major Challenges
GPB BM Team needs to ensure processes implemented are robust, transparent and fit for purpose will be crucial in enabling the success of the team.
Continual development is required by the role holders in understanding of a complex global business and changing regulatory environment.
Continual need to improve in-depth understanding of operational process/procedures and systems needed to support GPBs complex product and service offering.
Effective and strong global stakeholder management required across all levels within the business and functions.
Proficient in multi-tasking and engage with different stakeholders both internally and externally
Tight deadline management of own tasks and tasks within a project
Steep but wide learning curve across a global complex business with a diverse product range.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Business Manager Support GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
