Job Description
We are looking for an experienced professional to work as a Business Manager to support the CRO office on various initiatives, supporting the ramp up of the platform, mutualisation between teams, improvement in operating processes, budgeting process and provide Project Management support.
The initiatives will be conducted in close coordination across RISK hubs, Group and Regional RISK teams and working locally with the company's Business Management and India RISK Management.
Responsibilities
Direct Responsibilities
RISK Business Management Support
- Provide business management support for administrative, financial and operational activities for the CRO office.
- Support requirements for reporting on a periodic basis in close coordination with the CRO:
- RISK Assurance and control forums, visitors packs
- Governance forums to support the CRO for thecompany's Board pack, KPI metrics, ISPL RISK dashboard etc.
- Drive delivery of organizational wide leadership initiatives, ad-hoc assignments for RISK
- Support creation of meeting material and presentations
- Secretarial support for select meetings and forums including thecompany's governance committees and Board to support the comapny's CRO
- Local coordination with Finance and Project Management Office on Budgets, expense management and Forecasting for the company's. Coordination with Group Risk for budgeting process
- Coordination with RISK Transformation and RISK Consulting teams in Paris for alignment on headcount, transition and transformation projects for the company's
- Coordination with local Finance, HR, Legal teams, IT Security teams for sign-off for creation of new SLAs for new activity migration into the company's.
- Create presentations and packs to support the CRO office for the company's and Branch.
- Local ISPL coordination and oversight for annual review and maintenance of SLA management with Project Management Office and SLA teams at the company's
- Act as a single point of contact for BCM responsibilities across RISK hub and coordinate between the company's RISK stream Leads and ISPL BCM team on matters pertaining to creation and maintenance of BIAs, call tree testing, DR testing and BCM seat testing across multiple sites and submission of results to the BCM team.
- Organize events - strategy meet, CSR activities etc.
- Coordination with local entity Business Management teams for local governance (hubs info. requests for CEO office) and administrative matters (incl. real estate strategy and headcount planning etc.)
Contributing Responsibilities
Project Management
- Support with tracking and monitoring Strategic and transversal projects for India RISK team
- Undertake pre-initiation tasks for projects and prepare documentation
- Define deliverables, resource requirements and work plan for the project, and manage delivery.
- Conduct project workgroups and stakeholder meetings and compile project progress reports with appropriate KPI /metrics including transformation
The initiatives will be conducted in close coordination across RISK hubs, Group and Regional RISK teams and working locally with the company's Business Management and India RISK Management.
Responsibilities
Direct Responsibilities
RISK Business Management Support
- Provide business management support for administrative, financial and operational activities for the CRO office.
- Support requirements for reporting on a periodic basis in close coordination with the CRO:
- RISK Assurance and control forums, visitors packs
- Governance forums to support the CRO for thecompany's Board pack, KPI metrics, ISPL RISK dashboard etc.
- Drive delivery of organizational wide leadership initiatives, ad-hoc assignments for RISK
- Support creation of meeting material and presentations
- Secretarial support for select meetings and forums including thecompany's governance committees and Board to support the comapny's CRO
- Local coordination with Finance and Project Management Office on Budgets, expense management and Forecasting for the company's. Coordination with Group Risk for budgeting process
- Coordination with RISK Transformation and RISK Consulting teams in Paris for alignment on headcount, transition and transformation projects for the company's
- Coordination with local Finance, HR, Legal teams, IT Security teams for sign-off for creation of new SLAs for new activity migration into the company's.
- Create presentations and packs to support the CRO office for the company's and Branch.
- Local ISPL coordination and oversight for annual review and maintenance of SLA management with Project Management Office and SLA teams at the company's
- Act as a single point of contact for BCM responsibilities across RISK hub and coordinate between the company's RISK stream Leads and ISPL BCM team on matters pertaining to creation and maintenance of BIAs, call tree testing, DR testing and BCM seat testing across multiple sites and submission of results to the BCM team.
- Organize events - strategy meet, CSR activities etc.
- Coordination with local entity Business Management teams for local governance (hubs info. requests for CEO office) and administrative matters (incl. real estate strategy and headcount planning etc.)
Contributing Responsibilities
Project Management
- Support with tracking and monitoring Strategic and transversal projects for India RISK team
- Undertake pre-initiation tasks for projects and prepare documentation
- Define deliverables, resource requirements and work plan for the project, and manage delivery.
- Conduct project workgroups and stakeholder meetings and compile project progress reports with appropriate KPI /metrics including transformation
💡 Quick Summary
Seeking a career-building opportunity? The Business Manager|Executive Assistant | BFS |4|12 yrs position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.