Responding to customer inquiries and requests via phone, email, chat, or social media platforms. Resolving customer complaints and issues in a timely and effective manner. Providing product and service information to customers. Handling and processing customer orders, refunds. Maintaining accurate customer records and documentation. Collaborating with other departments, such as sales, marketing, and operations, to address customer needs and issues. Identifying and escalating complex customer issues to senior management as needed. Conducting customer satisfaction surveys and gathering feedback to improve customer experience. Maintaining a positive and professional attitude towards customers at all times. Staying up-to-date with company products, services, and policies to provide accurate information to customers. Overall, the main goal of a Customer Expert Executive is to ensure that customers receive the best possible service and support, resulting in high levels of customer satisfaction and retention